futoncompany.co.uk

4.5
4.5 Based on 1.2K reviews

Futon Company sells sofa beds, bedding, cushions, textiles, tables, storage, lighting, storage and futons. We deliver direct to your door across the UK. Buy online today or visit one of our retail stores local to you....

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Average Rating

4.5

/
5

1.2K Reviews

5 Star
77%
4 Star
10%
3 Star
5%
2 Star
3%
1 Star
6%

All Reviews

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Review Time

Alisdair Mckay
We ordered an Ori Bench, all fine and easy to put together, could do with a little tidy up to the kn

We ordered an Ori Bench, all fine and easy to put together, could do with a little tidy up to the knots on the underside of the seat. The Oak Rounded Leaning Narrow Cabinet was also fine overall, though some points I'd consider are whether the cupboard top could be made wide enough to touch the wall with a cut out for lamp cables ex-cetera, could the cupboard back be upgraded to the same quality of veneered ply as the shelves, our unit is going in a bathroom so I will paint the back to seal it. As a retired furniture maker these are comments for potential upgrades not criticisms. Overall we liked the products and will shop again.

5
Date of experience: Mar 01, 2026
Lisa
Love my new furniture. Website made it easy to order for store collection. Easy to assemble and it w

Love my new furniture.
Website made it easy to order for store collection. Easy to assemble and it was in the sale so slightly reduced - I love The Futon Company

5
Date of experience: Feb 28, 2026
Spinny
Ordered a folding table. Only problem is that although it’s supposed to be solid oak, when you fold

Ordered a folding table. Only problem is that although it’s supposed to be solid oak, when you fold the top over, the veneer is a completely different colour. Not great

1
Date of experience: Feb 24, 2026
Katie Jeffries-Harris
Beautiful ‘Oak Abbey Chest’ bedside tables! I’d been searching hard for something to fit a small spa

Beautiful ‘Oak Abbey Chest’ bedside tables! I’d been searching hard for something to fit a small space and these are perfect and super stylish. Delivery was fast and straight forward and their customer service team was fantastic. I’ll be shopping with them again.

5
Date of experience: Feb 10, 2026
MonsieurAnonyme
Simple online ordering and next-day pickup.

Placing an order online was a breeze, and I was able to pick it up the following day. I'm very satisfied with the new mattress; although no one has used it yet since it's for the guest room, it appears to be quite comfortable—certainly an improvement over our previous one.

5
Date of experience: Jan 19, 2026
Gilbert Turner
Design and color are just right!

The design and color are just right! The round table in olive green is aesthetically pleasing and fits perfectly with our carpet 🤩. I’m truly satisfied with my purchase. Huge thanks to the team that helped us in-store and to the delivery person as well. ☺️ Bonus: assembly was a breeze, no hassle at all! 😏😏😏

5
Date of experience: Dec 06, 2025
Hero Long
Ideal

The simplicity of the design and color is ideal! The round table in olive green is delightful, matching our carpet perfectly 🤩. I'm very pleased with my purchase. Many thanks to the staff who assisted us in-store and to the delivery person. ☺️ Bonus: assembly was effortless, no trouble at all! 😏😏😏

5
Date of experience: Dec 06, 2025
Avis C.
Charming little shop

Charming little shop with very welcoming staff.

5
Date of experience: Dec 06, 2025
SB70
Visited the local shop

Visited the local shop. The staff were attentive but not overwhelming, and very helpful. Special thanks to the representative who went above and beyond in assisting us with loading our item into the car.

5
Date of experience: Dec 04, 2025
Tigerlily Walker
Completely unacceptable

Completely unacceptable. Ordered a laundry basket that took ages to arrive, and when it did, it was damaged beyond repair. I reached out to the company immediately, and they arranged for a collection that was not completed as scheduled. After rescheduling, I was informed the delivery driver claimed no one was home, which was incorrect. Another collection was set up, but now I’m told no parcel was available for pickup. No tracking was provided for the collection, leaving me unable to monitor it. I am now seeking a full refund and waiting for a response. I’ve never ordered from this service before and will not again. This experience has been filled with failures from start to finish. If my refund is not processed, I will escalate this matter.

1
Date of experience: Dec 03, 2025

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