Review Time
Trying to get answers from them is impossible...I've been reaching out to them for 6 weeks...The clothing is fabulous..I was hesitant about their sizing guide lines
(they recommend much larger than I usually wear) ..but I trusted them and I'm glad I did. I usually wear a medium or large if I want a loose fit..but they suggested x-large and they are perfect..so the reviews about items being too small are understandable..
Positive aspect: The products are soft, although they run very small. Negative aspect: I encountered an issue where the "Place Order" button appeared twice during my order. Assuming I missed it, I clicked again, and a different item was added to my order! Additionally, they do not offer "free refunds" as claimed on their website—only store credit is available. The store credit is issued two weeks after they receive the returned items. I placed an order using credit six days ago and received an email today about my "Pre-Order." The email mentioned that estimated shipment and pre-order status were noted on the product page, but they are not! It seems I won’t be receiving my $92 back, and I’m doubtful I’ll receive any products either. Very disappointing!
Although it took a few months to receive my socks, I was kept informed about the delay. I absolutely love the non-toxic socks and wear them daily. I also purchased a bra that has become my favorite. Prioritizing non-toxic materials for undergarments is important to me, and this bra truly meets my expectations.
My experience with this service was incredibly frustrating, and I highly recommend steering clear of them. I waited over a month for my order, during which multiple items were never shipped and I received no substantial updates. After an unreasonable wait, I decided to cancel my order due to non-delivery and the absence of a clear delivery date. I reached out several times asking for an expected delivery date, but the responses from customer support were vague: "...items are part of our incoming restock shipment, which is expected to arrive very soon. As soon as the restock lands in our warehouse, your order will be prepared and shipped immediately." Following my order cancellation, I received a significantly delayed email from customer support indicating that the order had indeed been canceled and that a refund could take 10–15 days. As of now, no refund has been processed, and I had to initiate a dispute through a payment platform to recover my funds. Their communication has been slow, unclear, and reactive. Retaining a customer's funds for over a month without shipping, then delaying a refund after cancellation, reflects a severe lack of professionalism and accountability. If you prioritize honest business practices, timely fulfillment, and basic consumer rights, do not risk placing an order with this service.
I ordered on November 30 with a 5-day shipping promise, but I still haven’t received my items. I’ve tried contacting customer service multiple times with no response, and the company has gone silent. They’ve even removed shipping estimates from their website. I disputed the charge with my credit card company as I believe that’s my only option for a refund. They sent some socks from my order, but they arrived with a strong chemical smell, typical of mass-produced items. I would advise avoiding this company.
This company has been a letdown. I placed an order with an estimated shipping time of 5 business days on November 30, and I'm still waiting. I've sent multiple emails and messages through the website without any response. It feels like I’m being ignored. They even removed shipping estimates from their site. I had to dispute the charge with my credit card company to seek a refund. They did send some socks as part of my order, but they arrived with an unpleasant smell. I would advise others to steer clear.
I have a few pieces from this brand that I absolutely love, especially the women's workout tops with built-in bras, which are hard to find elsewhere. I’m focusing on a healthier lifestyle and appreciate that this brand aligns with my goals. However, I have experienced delays with backordered items. It's been three months, and I still haven't received my latest order. While I understand supply chain issues, it would be helpful to receive clearer shipping estimates via email.
I ordered items during a major sale, and almost 20 days later, I received only one piece of clothing, while several remained unfulfilled. I contacted customer support after reaching out on social media, only to learn that most of my order wouldn't arrive until January. It's frustrating when items are sold that aren't actually in stock. Transparency with customers is crucial, especially regarding shipping expectations. I used to work in purchasing and can confidently say their inventory management is poor. I am currently struggling to get a refund, but all that’s being offered are gift cards, which I do not want.
My experience with this brand was incredibly disappointing. I was initially excited about their offerings, but after two weeks of waiting for my order to ship, I reached out to customer service with no response. After sending a message on social media, I learned that they didn’t have the inventory I ordered and couldn't provide a timeline for backorder fulfillment. There was no apology, and I had to request a refund. Even after following up, the responses were frustratingly slow, and it seems I'll be waiting even longer for my refund. This behavior is unacceptable for a company that promotes strong values.
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