Review Time
I booked a flight from them, flight got cancelled by the airline and I requested a full refund. When I am submitting the review it has been more than 21 days and still haven't got my refund. Every time I contacted them they reply with the same lame response "We are still waiting for the reply from concerned department"
Never ever booking from this app…I have booked flight from them flight got canceled I request refund but customer is not co operating with us their services is not good I have struggled by this services .almosafer booking services is worst service don’t ever book flight by this app they even not responding for our calls although these kind of unprofessional and unmannered people should be fired and it’s has been more than 20 days and still haven’t got my refund
I booked a flight from them, flight got cancelled by the airline and I requested a full refund. When I am submitting the review it has been more than 25days and still haven't got my refund. Every time I contacted them they reply with the same lame response "We are still waiting for the reply from concerned department" customer service very very bad bihaver
Never every booking again from Almosafer, I booked a flight from them, flight got cancelled and I requested a full refund. When I am submitting the review it has been more than 3 days and stil no respons from customer service . Every time I contacted their WhatsApp number, I get to hear the same lame response "We are still waiting for the reply from concerned department" and soon after sending this message the agent will immediately close the chat. Although these kind of unprofessional and un mannered people should be fired but also who hire and manage them should be fired too. Never ever in my life booking from them..
Never every booking again from Almosafer, I booked a flight from them, flight got cancelled and I requested a full refund. When I am submitting the review it has been more than 19 days and still haven't got my refund. Every time I contacted their WhatsApp number, I get to hear the same lame response "We are still waiting for the reply from concerned department" and soon after sending this message the agent will immediately close the chat. Although these kind of unprofessional and un mannered people should be fired but also who hire and manage them should be fired too. Never ever in my life booking from them.
I had one of the worst customer service experiences with Almosafer. I booked a flight and later needed to either cancel or modify it. To my surprise, I was told the ticket is non-refundable, which I understand based on airline policy. However, the shocking part was the cost of modification:They asked me to pay 1351 SAR just to change the flight — that’s even more than the original ticket price!When I asked to cancel instead, the refund was only 30 SAR out of the full amount I paid, after deducting excessive service and airline fees. This is unacceptable and feels like I’m being scammed under the name of “policy”.I feel completely disappointed and will never book through Almosafer again unless they improve their transparency, pricing logic, and customer service. I highly advise others to think twice before booking.
THE WORST EVER BOOKING SYSTEM AVAILAVLE ON-LINE, THIS IS A NO BRAINER, NO COMMON SENSE AND NO CARE ATTITUDE EVER.I WANTED TO CHANGE MY BOOKING TO A NEW DATE AND THAT DATE HAD A LOWER PRICE AS WELL BUT DESPITE SENDING 3 MAILS FOR 3 DAYS NO REPLY NOR ANY ACKNOWLEDGEMENT AND FINALLY I CHATED WITH TO FIND OUT THAT I NEED TO PAY 138USD EXTRA TO AMEND MY BOOKING ...ORIGINAL BOOKING WAS 550 AED AND NEW BOOKING DATE WAS 530AED AND TO CHANGE COSTING ME 400AED??? WHILE CHATTING I REALIZED THAT THE PERSON NAMED AHMED WAS HELPLESS TOO AS THEIR HORRABLE SYSTEM DEMANDED 80% EXTRA PAYMENT OF THE BOOKING TO JUST AMEND IT. PLEASE AVOID THIS PLATFORM THEY DONT CARE AND THEY DONT TRY EVEN TO BE POLITE AND RESPONSIVE EVEN YOU TRY 100 TIMES. HORRABLE EXPERIENCE TO SAY THE LEAST. SHIVA KUMAR-DUBAI
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