Review Time
We placed our order in early February and received it in early March. The wait is fine as long as the product is high quality and actually arrives. However, my advice to the company: if there are shipping delays, please reach out to the customer. We start to get nervous on our end! That being said, we are incredibly happy with the product and its quality. It’s a great item, but the company really needs to improve its communication. I’d give 5 stars for the product, but only 2 stars for communication (though you did eventually reply).
Peace and love from Denmark.
I ordered several products and entered my current address in order to calculate shipping. Once my order was placed, I saw that my old address from 2 years ago had been substituted in the order. I immediately emailed support - 2 weeks later, no response & items shipped to old address. Since they have no current working phone number, I emailed again. No response after a couple of days. I resorted to using the online chat box. After 1/2 hour, they were finally able to issue a new order - but again to the wrong address. After a good deal more time, they finally corrected the shipping address. Horrible that there is no phone number or email support!
⚠️ Warning About AlphaGvrdI strongly recommend staying away from AlphaGvrd.If it was possible I would give them ZERO star!!!I requested to cancel my order only a few hours after placing it because I had already sold the camera and no longer needed the accessory. I contacted them immediately, yet they ignored my cancellation request and charged my card anyway.What’s even worse: I sent four separate emails and never received a single response. No explanation, no support, just complete silence.Charging a customer after a timely cancellation request and then ignoring multiple emails is unacceptable and highly unprofessional.I am demanding a full refund with no return shipping costs, since this situation exists solely because they failed to act on my cancellation request.Until this is resolved, I will continue sharing this experience publicly so others know what to expect.Buyers beware.
We placed our order in early February and received it in early March. The wait is fine as long as the product is high quality and actually arrives. However, my advice to the company: if there are shipping delays, please reach out to the customer. We start to get nervous on our end! That being said, we are incredibly happy with the product and its quality. It’s a great item, but the company really needs to improve its communication. I’d give 5 stars for the product, but only 2 stars for communication (though you did eventually reply).Peace and love from Denmark.
My daughter ordered a wrap for her camera lense. The item was never received. It was due before Christmas but didn't arrive. She emailed customer service twice after Christmas, hoping there was some sort of delay after the Xmas rush, didn't receive a response to either email. Bank dispute raised due to not recieving product. 100% avoid.
These guys are total scum bags. Their "customer service" is a joke. I ordered two wraps for my cameras, it took a few days for them to ship then they decided to ship USPS. Why anyone uses them is beyond me, but I suppose they're cheap. Well USPS lost the package for like 2 weeks. I reached out for a status several times no response. Finally had to file a dispute with AMEX to get anyone to respond. Use literally anyone else instead of these clowns.
I ordered on 29 November and received the item on 15 December and I think that was reasonably fast (USA-> DENMARK)As I understand it, they send the goods every Friday and I order on a Saturday, so I place an order a little week before they send. the item is in perfect condition and completely as described on their website. Can only recommend the company based on my experience. I am very satisfied.
I have been trying to get a response from this company for more than a month regarding a refund for a product that was never delivered. The package was returned to the seller, yet despite multiple emails, I have received no reply and no refund. This is extremely unprofessional and disappointing. I cannot recommend this company until they improve their customer support and resolve issues like this in a timely manner.
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