Review Time
Unacceptable customer service and lack of communication.
I paid for my order #13639 on December 28, 2025, and to this day I have received no update at all regarding my purchase.
I have sent multiple emails attempting to contact Alpine Wear and have not received a single response.
Keeping a customer’s money for weeks with zero communication is completely unprofessional and unacceptable.
This experience has seriously damaged my trust in this company, and I strongly advise others to think twice before ordering from Alpine Wear.
Like many others, I ordered glasses claiming to feature "Multifocal Adaptive Technology." The delivery took significantly longer than expected, and they arrived in a poorly padded envelope. What I received were just flimsy reading glasses, nothing more. After trying to find contact information, I discovered the business behind the service and reported them to the relevant authorities.
Complete disappointment. I ordered two pairs of glasses, but only one arrived, and it was damaged. They are just low-quality plastic reading glasses that you could find at any discount store. A total letdown. I'm frustrated that I wasted my money.
They simply do not function as expected. After a significant delay, they arrived with a prescription sticker indicating 4.00 on one lens, yet both lenses provided completely blurred vision. I have other glasses with the same prescription that work perfectly, but these do not. The responses I received appear to be automated and merely assure me that the support team will look into my issue. They requested videos and kept reiterating that support will verify before processing a refund. One message mentions that they would cover return postage, while another contradicts this. It feels like a scam, as they fail to address specific inquiries, such as the return address. Online articles hint at similar experiences.
This feels like a scam. I ordered a pair of glasses, which were advertised to suit all vision needs, but I received a fixed +3.5 pair instead. The frame is cheap plastic. I've been trying to return them, but so far, I've had no luck. Don't be misled by these false claims.
I was drawn in by an appealing ad for glasses that I ordered for CHF 29.00, which took about 10 days to arrive. They are low-quality and don't fit the user's vision at all. Similar, functional glasses can be found elsewhere for a fraction of the price.
These glasses do not work at all. They arrived late and had a prescription sticker of 4.00 on one lens, yet both lenses are completely blurred. I have other glasses with the same prescription that work fine, but not these. The responses from the support team seem automated and just promise that my complaint will be reviewed. They keep asking for videos and repeat the same messages about verifying before a refund. One email mentions covering return postage while another states they won't. It feels like a scam since they don't answer specific questions like the return address. Online articles suggest this is a scam.
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