Review Time
Unlike many negative reviews I've encountered, my experience has been quite good. After facing issues with other online retailers, I was initially cautious. However, research revealed a strong reputation for this company. The sizing can be a bit off, but I’ve acquired several beautiful tops. I returned one dress for store credit, and they generously provided a one-time credit since it was on sale. The support team was quick to assist me. Considering the other reviews, I feel fortunate.
This was my first order. The item looked cute online but didn't fit well upon arrival. I wanted to return it but was overwhelmed by the complicated return policy. They were clear about the credit process, but the rules regarding discounts and returns make it nearly impossible to receive a fair credit. If an item is on sale, you end up losing money on return shipping and purchase costs. My advice: be certain before buying, as trying to return a sale item is a hassle. Fortunately, I can sew and will attempt to salvage my investment.
How has this company received special recognition? Their representatives project a wholesome image online, yet their customer service is lacking. I made a purchase but forgot to apply my promo code for a significant discount. After realizing my mistake, I reached out immediately but was directed to their support email, which claims to respond within 24 hours. Despite multiple emails and messages, I received no reply. I spent over $500 this year, and now I will not be returning. It seems unlikely I will get a resolution for my return, and the lack of responsiveness is concerning.
In contrast to many reviews I've read, my experience was quite favorable. Having been disappointed by other online stores, I was initially hesitant. After some research, I found that they have positive feedback. While the sizing can be inconsistent, I purchased several lovely tops. I returned one dress for store credit, and they kindly offered me a one-time credit since it was on sale. The support team was quick to respond. Given the negative reviews I've seen, I consider myself lucky.
The sizing is quite erratic. I usually wear a 1X, but I ordered a duster meant for a 3X person, and it doesn't even fit over my chest. It's crucial to get the sizing correct. Just measure and present the sizes accurately. A 1X should accommodate a 46" bust, and a 3X should fit a 50" bust. Please improve this aspect.
This company has been entirely unresponsive through all communication methods—phone, email, and their website. I have a gift card I cannot redeem due to constant error messages. Despite multiple attempts to reach out to customer service, I have received zero responses. Ignoring customers and failing to address valid concerns is unacceptable. If this issue isn't resolved soon, I will file formal complaints. I strongly recommend others reconsider doing business with this company due to their untrustworthiness.
I ordered a shirt based on their suggestion that it ran big, so I sized down. It ended up being too small, and I had to pay for return shipping. They also charged me city tax incorrectly. When I attempted to reorder the same shirt in a different size, I was denied the first-time customer discount. The representative was rude and canceled my order, stating I wasn't the right fit for their company. Customer service has been disappointing, and I’m uncertain about receiving a refund.
After seeing the negative reviews, I felt compelled to share my experience. I have been ordering from this company for about 2-3 years and have built a collection of their kimonos and dusters, along with a few elegant tank tops. Each piece has been beautiful and received numerous compliments. They are easy to pack for travel, suitable for all seasons, and I wear them to work instead of blazers, transitioning effortlessly into evening wear. They elevate my casual outfits beautifully!
I ordered a jacket in XL, which should have been ample size, but it turned out to be too tight. I cannot find a way to exchange it for a larger size. Unfortunately, it’s not useful to me as it stands, and it wasn't inexpensive. The company needs to improve its customer service.
Like others, I was excited about the variety in larger sizes, but the inability to return or exchange items is absurd in today's e-commerce landscape. I left voicemails and sent emails, but received no response. There is a total lack of customer service, and I advise extreme caution when purchasing. If you're uncertain about sizes, don't take the risk, as returns are only eligible for store credit. Good luck trying to get any resolution. I plan to report them to the Better Business Bureau.
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Plus Size Boutique, Angel Heart Boutique specialize in high quality plus size boutique clothing and unique styles. We carry true to size (American Size) plus size clothes. We are an American Based Company located in Edmond, Oklahoma.
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