Review Time
I love the short sleeve products, and just tried the Apex Performance long sleeve dress shirts. They are fantastic - I ordered 2 and after wearing them both I ordered two more.
That said, one of them had a small defect. I reached out and their response was immediate and I have a replacement on the way.
Cannot say enough good things about Monique in Customer Support. I am out of town for 30 days and staying in a rented condo. When I entered the "ship to" address, I inadvertently left out the apartment number. I panicked, because by the time I discovered the mistake, the product had already been processed and shipped. I wrote to customer service and Monique immediately jumped in and retrieved the product. She was able to change the address to the correct one. I am very greatful.
Had a tough time with an order not coming a couple of times but got great help from customer service especially Monique who helped make everything right
Thank you
Great product also
I purchased some loafers for my boyfriend this Christmas that he had been wanting for a while. Unfortunately, the shoes were too big for him, so I needed to reach out to customer service regarding a return. I was really impressed by how quickly I received a response and how helpful the support team was throughout the process. I typically don't leave reviews, but I felt compelled to share my positive experience due to their assistance. I would certainly order from this service again based on this alone (plus, the quality of the loafers was outstanding and they were stunning).
I want to express my gratitude to the representative at Customer Service, who I contacted through the support link. I encountered a problem with my order, and the representative responded promptly and managed the situation effectively while keeping me updated. I appreciate their exceptional customer service and professionalism—it's refreshing to experience. Thank you for your help; you truly reflect well on the company.
I got an XL for Christmas, but it doesn’t fit correctly and the next size up isn’t available. This was a gift, and although I had the order details, I had to go back to the gift giver since the support team wouldn’t assist me. The gift giver, who lives out of state, tried to return it but was told it was too late for returns! Who doesn’t allow returns or exchanges after the holiday season? If you order too late, the gift arrives late, and if you order too early, it’s still a problem! It’s already January 8!
It was the holiday season, and I mistakenly entered the wrong address during a late-night shopping spree. After tracking my order, I noticed it had been returned. The representative provided me with outstanding customer service and expedited a new order before Christmas. They maintained communication throughout the entire process and even offered to help find other options in the size I needed. With a large family of professional men, they are all now receiving these shirts! It has been a long time since I felt valued by a company I spent my money with, and I will definitely return! Thank you for your help; you are a true asset to the team! :)
After I placed my order, I realized I needed a different size. The support team promptly replied to my email even after hours, and another representative provided me with the necessary updates. This level of care for customer needs truly distinguishes the service. Thank you!
The representative from customer service was exceptional. I ordered two shirts, but only one arrived. Their records indicated that both were shipped, which was incorrect. The representative addressed the issue promptly and professionally, and credited my account for the missing shirt. Thank you!
Claim your business profile now and gain access to all features and respond to customer reviews.
Collars & Co.'s mission is to provide men and women with extremely high quality clothing that not only looks great, but feels amazing as well.
Collars & Co. and the Dress Collar Polo™ was created because we hated wearing dress shirts under our sweaters and jackets everyday to work in NYC. It was always uncomfortable, hot, a pain to get on and then after wearing them, we would have to have our expensive dress shirts dry cleaned.See more
