Review Time
Two months ago, I bought a pair of jogging pants (€100) and a sweater (€175!!!) from AV.
The quality is an absolute disaster.
The pants shed so much lint that my entire apartment is covered in it; they're unwearable. The sweater pills so badly that it looks like it's been worn for 20 years.
I was just about to head to the store to return both item —but after reading the reviews here, l've decided against it, as the store's policy seems solely focused on maximizing profit with zero customer service. This was definitely my last purchase from them.
Abysmal customer service. I was sent a damaged item (I sent them photos) and their only recourse was for me to send it back at my own expense (must be in original packaging). Not only is this really inconvenient, but it’s unsustainable because the damaged item was not re-sellable. I was not even issued a partial refund. Extremely disappointed
UK customers - you must pay for your own returns. You also must print own packing slip. Not competitive vs the ease other companies give on returns. It deserves its rating on here. The reason for the returns is the quality of the material used in the products and we are being made to pay for the poor quality by paying for the returns. Returns length of time also very short given requires international shipping
STAY AWAY especially if you are from the UK, unless you want your money and items being completely stack at either French custom or the American Vintage when you try to return and refund. It's been nearly 2 month since I'cve started the return. Loosing hope.
Absolutely horrendous experience. Had to pay £45 for a return, the return had been received but still no refund. No response from customer service to explain this. Shocking that they are partnering with UK influencers and not paying for returns.
After purchasing two items, after 2 weeks, I was informed that one of them had already been sold, so they didn't charge me or replace the item. Then the second item was returned for a refund, and not only did we have to pay for postage (something I would not expect from a large company), but it took them 21 days after the post office marked it as delivered.
Two months ago, I bought a pair of jogging pants (€100) and a sweater (€175!!!) from AV.The quality is an absolute disaster.The pants shed so much lint that my entire apartment is covered in it; they're unwearable. The sweater pills so badly that it looks like it's been worn for 20 years.I was just about to head to the store to return both item —but after reading the reviews here, l've decided against it, as the store's policy seems solely focused on maximizing profit with zero customer service. This was definitely my last purchase from them.
This brand is highly disappointed. I bought a Jacket in Portugal while travelling. One pocket is smaller that than the other. The denim quality is low and it's made in Africa. They advertise as French for the designs only. I also got a pair of cashmere mittens that are the lowest quality you can imagine. This is an overpriced brand selling to gullible costumers like me that think ooh wooh that is so cool.Until you realized you paid a lot of money for garbage.
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Nous sommes American Vintage.
Une marque française, née dans le Sud de Marseille en 2005, sous l’impulsion de Michaël Azoulay.
Notre vestiaire ? Composé d’essentiels colorés et confortables, pensés pour toute la famille et faits pour durer.
We are American Vintage.
A French brand born in the south of Marseille Marseille in 2005 driven by Michaël Azoulay.
Our wardrobe? Colourful and comfortable essentials designed for the whole family and made to last.See more
