Review Time
Order placed 7-8-25, after 2 weeks with no email, tracking number or email with an update informing me that my item was on back order but I was not told this until I called 3 times and finally got a call back. I was told that it would another 3 weeks (8-21-25) before they would have it to ship. Today is 8-23-25 and again I have not been updated IF or WHEN I might receive my order. Customer service is very lacking and communication almost nonexistent. Luke Oliver
While we like the quality of the actual firepit, the accessories that come in the bundle pack are not worth the extra money as they are poor quality or do not fit the actual firepit. The customer service has been good to help me resolve the issue, but in the end, i had to return part of my purchase as they could not find a part that would work with my firepit. A bit disappointed to be honest.
easy to get information on website, and showing in stock along with delivery was as shown. Great Product and the flame is really nice along with the finish, It's more of a deep charcoal or matte soft black but the size is just perfect for a sofa and 2 chairs! We love it and wind guard really works!
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AMS Fireplace, a 15-year-old Southern California co. specializes in providing elegant, modern fireplace designs by top brands such as Kozy, Regency, Flare, and others. We work with licensed fireplace installers, architects, and designers all over the n...
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