Review Time
After speaking with Mr.Geovanni and explaining I wanted the post for the new privacy fence 3' in the ground he agreed and sent me a quote the next day. I was happy with the price but after I read the quote I noticed there was nothing in there about us agreeing on them being placed 3' deep. Mr. Geovanni said thats no problem he would revise the qoute to reflect my request. When I received the new quote the price had gone up over 500.00 dollors. This is after he had allready agreed to my request with the first quote. He said because of the extra concreat and labor, there was a price increase. I checked the cost of 7 more bags of concreat and it would only come to about 49.00 dollors I told him I would go and buy the extra concreat needed,he claimed they cannot use my concreat.
This whole procees feels like a big bait and switch. Im so glad the company showed me their true colors before I agread to anything.
Very shady businness. BEWARE YOU WERE WARNED!
Rick G.
We had an exceptional experience with a specialist name Guy, who provided our fence repair quote. Even though it was a virtual appointment, he was extremely pleasant, knowledgeable, and professional throughout the entire process. He took his time showing us everything and clearly explained the technical details in a way that was easy to understand.
My husband and I felt completely comfortable and confident after speaking with him. It was truly a great experience from start to finish. He is definitely an asset to the company, and we greatly appreciate his outstanding service.
Jensen & Walter Harden
Spoke with Rafael, project manager, regarding my residential fencing project. Process went very smooth from start to finish. The quality of the new fencing is tops and outstanding. Jordan and Julie, the fence builders, were very professional and punctual. Did an outstanding job and left my property very clean. Thank you, Rafael, Jordan and Julie! Give you 5 stars!
Ergeon has a very organized and efficient process. Excellent customer service. The installers were hard-working and dedicated to finish my fence installation in a timely manner. They worked hard and made sure I was happy with the finished project. I also found Ergeon’s fence installation price reasonable as this was a big job. I highly recommend Ergeon.
I am updating my prior review. After much discussion and negotiation they have now repaired the problems with my fence. The new crew confirmed to the company that the quality of the workmanship and materials l was extremely poor. The new crew was prompt, communicated well and got the job done. It was quite a journey to get there but the end result is good. If they would have been there at the start of the project it would have been a one day project.
My fence installation was on 4/17/25. The installers were unable to complete the job because according to them, the suppliers did not send enough panels to complete my aluminum fence project. I actually think this was not the case because the installers put up the first side of my fence and I informed them they put in a single gate, but the plans were for a double gate. I think this caused them to have to use extra panels in order to fix the mistake. Bottom line was they were unable to finish. I asked my PM via text message on 4/18 when they would be returning to finish the job. He said he was trying to get in touch with the supplier to get additional panels delivered. After not hearing anything on Monday 4/21, I asked for an update by text and got no reply. I asked again on Tuesday 4/22 and finally got a reply that afternoon saying new panels would be delivered on 4/28 and installers would be here on 4/30 to finish. While I wasn't happy having to wait another week, especially for a mistake they were claiming was made by the supplier but I agreed. I then got a confusing text on 4/24 saying that the final walk-through was complete, which I questioned because the fence was not done yet. I found out at this point that there was a new project manager assigned. On Monday 4/28, I get a text from my new project manager that the delivery was pushed to the following Monday 5/5. I took issue with this because I don't understand why it needs to take an additional week and again why the supplier isn't making accomodations to fix their mistake. I tried calling customer service and all they did was put me in touch with my project manager. He said he was working with the supplier to get it sooner and would let me know something by end of day. He never called or texted me back. I sent a text on Tuesday asking for the overdue update and got no reply, so I again called customer service and asked to speak with someone other than the PM that could help. I was told someone would call me back, but no one did. I sent more text messages on Wednesday 4/30 and my PM finally responded. He basically said there was nothing he could do but said he would be tracking delivery to ensure it gets here on 5/5 and provide updates if something went wrong. So now it's 4:10pm on Monday 5/5. Nothing has been delivered. My text messages to my PM have gone unanswered. I got a message on Facebook that "managers were look into it" but like with everything else, nothing has happened.
The team at Ergeon was professional and efficient! Our initial representative Miguel helped us with the quote (the best one around) and was helpful in getting us started. Sam our project manager was on top of all the coordination pieces which was a blessing! And our installer Ernesto gladly worked around the lemon trees we didn’t want to lose as well as cleared an entire section of overgrown foliage we couldn’t get too. Thanks Ergeon team!
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We are building the most customer-friendly outdoor construction company. Our services include wood, chain link, and vinyl fence installation, wood fence repair, fence staining, artificial grass installation and landscape design. Our tech allows anyone to design and customize their project quote online to meet their budget and needs. Our responsive team of experts offers end-to-end project support to deliver the best value for customers. The Ergeon process makes every project transparent and hassle-free.- and over 20,000 homeowners are enjoying the outdoor spaces we've built for them! Now with over 8,000 public reviews at an average rating of 4.7, we have expanded to cover more than 32 million households.See more
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