Review Time
I appreciate the quality of their makeup and have been a loyal customer for years. However, I recently tried to place an order through their website and faced ongoing issues with payment processing. My payments were rejected repeatedly, despite having sufficient funds. When I contacted the support team, they were unhelpful and stated there was nothing they could do. This frustrating experience made me feel undervalued as a customer, and I won’t be shopping with them again.
I have always appreciated the quality of their makeup and have been a loyal customer for a long time. Recently, I tried to place an order on their website but faced ongoing issues with payment processing. My payments were rejected repeatedly, even though I had funds available. When I reached out to the support team, they were not helpful and claimed there was nothing they could do. This frustrating experience made me feel unappreciated as a customer, leading me to decide against shopping with them again.
I had an issue with my order where a promo code and loyalty points didn’t apply as expected. I contacted the customer service team, and they resolved it quickly and fairly. They honored the promotion, refunded the difference to my card, and returned my loyalty points. The communication was professional and kind, making me feel valued as a customer. This level of customer care is rare these days, and I truly appreciate it. I will definitely keep shopping with them!
I received amazing customer support via email! I had an issue with the applicator of a product, and although my purchase was from another retailer and the return policy had expired, the online support team promptly sent me a replacement, including tracking information. I really appreciated their assistance!
The customer support is absolutely wonderful, professional, and very supportive. I love the brow products and have used them for several years. After recently repurchasing one, I encountered an issue with the wand breaking. The support team kindly offered a replacement, even when the retailer wouldn’t due to their strict policy.
I've been a long-time user of a specific brow pencil and have always loved it. However, my latest purchase had an issue with the brush breaking on first use. I reached out to the customer service team without a receipt and was pleasantly surprised by their almost immediate response, even on the weekend! They requested details and photos, and promptly offered a replacement. That’s outstanding service—quick replies, clear communication, and a commitment to customer satisfaction—5 stars!
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1.800.310.3773 CUSTOMER SERVICE info@anastasiabeverlyhills.com
