Review Time
I registered today, but within 20 minutes, I was unable to access my account. I tried to cancel my subscription and requested a refund, but they refused to assist me. They did cancel the auto-renewal, but I'm still left with a program I cannot use. The chat support felt unprofessional and indifferent. So, be cautious if you're considering this service. In response to the support team, I was not provided with a ticket number, but I do have a record of the chat from January 10 at 9:41 AM. If you need a copy, feel free to reach out via email.
I signed up today, and within 20 minutes, I was unable to access my account. I tried to cancel the subscription and requested a refund, but they refused both. They did manage to cancel the auto-renewal, but the chat interaction felt unprofessional and uncaring. Now, I'm stuck with a program I can't use. Be cautious when considering this service. I wasn't provided a ticket number, but I have a copy of the chat from January 10 at 9:41 AM. If you need it, feel free to reach out via email.
This service has truly surpassed my expectations. I use another password manager at work, but the free version here is perfect for personal use and enhances my security overall. The features for a free tool are impressive: MFA, centralized password storage, easy password setup, and a great mobile app. While transferring my passwords took some time, I found it manageable. Considering it's completely free, I’m extremely satisfied and would highly recommend it!
The extensions have stopped working. The service mentioned they would fix it in the next update but couldn't provide a timeline. When I requested a refund for the remaining contract period, they declined, citing it wasn't part of their terms. It's frustrating that companies can operate this way.
I've recently begun using the service and I really enjoy many of the features. The only drawback is that I sometimes have to copy and paste manually, which wasn't an issue with a previous service. However, the additional features make it worthwhile.
My master password has stopped working, and I've been locked out of my account for about a week. They inform me via slow email that it will be resolved with the next update, but I have no idea when that will be. Being locked out is incredibly frustrating and unacceptable.
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