nordpass.com

4.2
4.2 Based on 160 reviews

Unlock the ease of cybersecurity with NordPass. Effortlessly manage your passwords, passkeys, and personal details with a trusted solution that perfectly blends ease and security. Wave goodbye to the hassle and say hello to peace of mind....

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Average Rating

4.2

/
5

160 Reviews

5 Star
75%
4 Star
5%
3 Star
1%
2 Star
4%
1 Star
16%

All Reviews

Filter Reviews

Review Time

Ned Carter
Frustrating experience with account access and support

I registered today, but within 20 minutes, I was unable to access my account. I tried to cancel my subscription and requested a refund, but they refused to assist me. They did cancel the auto-renewal, but I'm still left with a program I cannot use. The chat support felt unprofessional and indifferent. So, be cautious if you're considering this service. In response to the support team, I was not provided with a ticket number, but I do have a record of the chat from January 10 at 9:41 AM. If you need a copy, feel free to reach out via email.

1
Date of experience: Jan 10, 2026
Lyle Howard
Disappointing experience with cancellation

I signed up today, and within 20 minutes, I was unable to access my account. I tried to cancel the subscription and requested a refund, but they refused both. They did manage to cancel the auto-renewal, but the chat interaction felt unprofessional and uncaring. Now, I'm stuck with a program I can't use. Be cautious when considering this service. I wasn't provided a ticket number, but I have a copy of the chat from January 10 at 9:41 AM. If you need it, feel free to reach out via email.

1
Date of experience: Jan 09, 2026
Dutton Howard
Exceeded my expectations!

This service has truly surpassed my expectations. I use another password manager at work, but the free version here is perfect for personal use and enhances my security overall. The features for a free tool are impressive: MFA, centralized password storage, easy password setup, and a great mobile app. While transferring my passwords took some time, I found it manageable. Considering it's completely free, I’m extremely satisfied and would highly recommend it!

5
Date of experience: Dec 27, 2025
Roderick F.
Extensions not functioning

The extensions have stopped working. The service mentioned they would fix it in the next update but couldn't provide a timeline. When I requested a refund for the remaining contract period, they declined, citing it wasn't part of their terms. It's frustrating that companies can operate this way.

1
Date of experience: Dec 18, 2025
Deborah Price
Just started using it

I've recently begun using the service and I really enjoy many of the features. The only drawback is that I sometimes have to copy and paste manually, which wasn't an issue with a previous service. However, the additional features make it worthwhile.

4
Date of experience: Dec 09, 2025
Very helpful support!

I received a quick response from the support team, who were very helpful and friendly. Most importantly, they resolved my issue with Firefox!

5
Date of experience: Dec 04, 2025
Katerina Gomez
Accurate assistance

5
Date of experience: Dec 04, 2025
clemink84120
Locked out of my passwords

My master password has stopped working, and I've been locked out of my account for about a week. They inform me via slow email that it will be resolved with the next update, but I have no idea when that will be. Being locked out is incredibly frustrating and unacceptable.

1
Date of experience: Dec 01, 2025
Emmanuel
Outstanding customer service

The customer service was excellent; the representative was extremely helpful, patient, and friendly. Thank you once again!

5
Date of experience: Dec 01, 2025
Doug Morris
Helpful and patient support

The representative was very helpful and patient.

5
Date of experience: Dec 01, 2025

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Business Details

  • Unlock the ease of cybersecurity with NordPass. Effortlessly manage your passwords, passkeys, and personal details with a trusted solution that perfectly blends ease and security. Wave goodbye to the hassle and say hello to peace of mind.

  • email support@nordpass.com
  • language https://nordpass.com

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