Review Time
I’ve been using this for 2 years already,btw Im from Japan, i’ve run out of my serum the 70+ Niacine Serum so i went out to buy it in the mall where i always buy,but when i opened it any tried it i noticed a different scent to it ,I’ve compared it to the one i’ve used before and it really smelled different, I’m verry disappointed at it…I don’t know what happened but I noticed a plastic scent and it smells different….
Beware of ANUA US!!On June 16, 2025 I ordered some product on their Website and the amount of $111.90 was immediatelydeducted in El Segundo, CA from my Credit Card.No shipment ever arrived! On July 16, 2025 I contacted the ANUA.US website to find out what happened. They told me it had been delivered. I contacted ANUA again requesting tracking #, company name that supposedly delivered the shipment, date of delivery. No answer from ANUA.I contacted them again on July 18, 2025. Still no answer from ANUA. It seems they are not willing to hand over this information. WHY? Are they trying to cheat customers out of their money? I will never order from this company again!
Wanted to return part of my order and they never responded. I sent out multiple emails and they said they would get back to me in 2-3 business days. They also have a policy where they will not accept returns after 14 days and it doesn’t help that no one responds. I am beyond frustrated
I ordered the Ultimate Korean Skincare set, cost me AUD 112.00 on shopify on the 12th of May . I sent 2 emails for a follow-up after two weeks of waiting. Never received any response whatsoever from Anua. Bloody scammers. I just disputed the transaction through my bank and hopefully I get my money back .UPDATE: I got my money back after I successfully put in a dispute of transaction with my bank.
Scammer websiteI’ve ordered the full skin care I got charge $101cad dollar. Placed an order April 13, up to now there is no parcel, no shipping fee details no update whats going on, keep on sending them a bunch of emails but no response on their website . I want a full refund on my money. I keep on sending an emails on your website your not answering. Ignoring the messages. Please refund my money
I ordered from Anua to get their skincare set. The package was not delivered to my home and while I did all the legwork for the company they refused to send me a replacement and ultimately refused to refund the price for a product that I never received. The customer service sounded as if AI was answered any email I sent. They never solved my issue and they never offered to send a replacement despite saying if it was USPS fault they would. NEVER NEVER NEVER do business with this company.
Ordered and paid for a complete line which was over $50.00. Just got one small product?! I've written the company twice to request the rest of my products, and they have not responded. This is fraud. A switch and bait con, to get your money. DON'T DO BUISNESS WITH THIS COMPANY, UNLESS YOU WANT TO TOSS YOUR MONEY IN THE WIND. 😡
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