Review Time
Hi all,AA Warranty is the most not serious company I worked so far.Not paying for the services which I'm paying for.They've put me on the way for seven weeks to fix my car, all the garages they gave me, no one was able to deal with BECAUSE AA it is not paying.I have contact AA for so many times and aski them what is going on, and because they are not professionals and having unprepared staff, they where sending me to different departments ( trying to solve by myself, their job ).But, still, after seven weeks, waiting for my car, changing garages, calling them, asking them, no one was able to tell me what does it cover and what doesn't .The garages contacted me and them to tell us what is wrong.But, when I was calling AA, just to make things move faster, they where telling that no one contact them. Stupid attitude and trying to hide from responsibility. Bottom of all, I will recommend to all customers and future customers, read carefully the contract and PLEASE, stay away from them, they are not so good as you see.It's waste of time and energy for nothing.NOT GOOD AND NOT PROFESSIONAL.
This was the first time we have used our AA Warranty. We were first sent to a garage who we knew could not diagnose the fault on our car, however after discussion and us saying we would pay the difference in labour charges our car went to a garage of our choice and was repaired within two hours.Overall an excellent service and I would recommend AA Warranty.
This was the first time we have used our AA Warranty. We were first sent to a garage who we knew could not diagnose the fault on our car, however after discussion and us saying we would pay the difference in labour charges our car went to a garage of our choice and was repaired within two hours.Overall an excellent service and I would recommend AA Warranty.
Hi all,AA Warranty is the most not serious company I worked so far.Not paying for the services which I'm paying for.They've put me on the way for seven weeks to fix my car, all the garages they gave me, no one was able to deal with BECAUSE AA it is not paying.I have contact AA for so many times and aski them what is going on, and because they are not professionals and having unprepared staff, they where sending me to different departments ( trying to solve by myself, their job ).But, still, after seven weeks, waiting for my car, changing garages, calling them, asking them, no one was able to tell me what does it cover and what doesn't .The garages contacted me and them to tell us what is wrong.But, when I was calling AA, just to make things move faster, they where telling that no one contact them. Stupid attitude and trying to hide from responsibility. Bottom of all, I will recommend to all customers and future customers, read carefully the contract and PLEASE, stay away from them, they are not so good as you see.It's waste of time and energy for nothing.NOT GOOD AND NOT PROFESSIONAL.
Having bought a second hand premium car, complete with AA 128 point vehicle inspection and ongoing 3 month warranty, I have been dissappointed when issues started to arise .. No check was made of the service history of the car, surely an important starting point. Despite assurances from the sales agent, I subsequently found the online service history to be incomplete with the 32k service missing and 18 months overdue, I bought at 60k. On immediately servicing the car with Halfords, I was presented with a brake pads and discs amber warning all round. The service and brakes have now cost me circa £900. Air conditioning does not cool, so sent in for a recharge (not a warranty item) but find the compressor leaks (surely a warranty item) and requires the front of the car dismantling to access, so a bill yet to come! The garage dismissed my query re the service history despite paperwork saying it was complete and I have tried numerous times to get through to the AA agents but without success, the warranty company are only interested in failures? I have been approached to renew/extend the rolling warranty but I question whether there is any point, seems there is always a reason to reject claims?
Having bought a second hand premium car, complete with AA 128 point vehicle inspection and ongoing 3 month warranty, I have been dissappointed when issues started to arise .. No check was made of the service history of the car, surely an important starting point. Despite assurances from the sales agent, I subsequently found the online service history to be incomplete with the 32k service missing and 18 months overdue, I bought at 60k. On immediately servicing the car with Halfords, I was presented with a brake pads and discs amber warning all round. The service and brakes have now cost me circa £900. Air conditioning does not cool, so sent in for a recharge (not a warranty item) but find the compressor leaks (surely a warranty item) and requires the front of the car dismantling to access, so a bill yet to come! The garage dismissed my query re the service history despite paperwork saying it was complete and I have tried numerous times to get through to the AA agents but without success, the warranty company are only interested in failures? I have been approached to renew/extend the rolling warranty but I question whether there is any point, seems there is always a reason to reject claims?
HAVING RED ALL THE REVIEWS ABOUT THE AA , I THINK IT WILL BE BEST TO BY PASS THE SYSTEM AND FOLLOW MY FIRST INSTINKS AND GO STRAIGHT TO TRADING STD, MY ARGUMENT IS WITH GARAGE THAT SUPPLIED THE CAR, NO PAPER WORK WAS SUPPLIED OR PROVE OF ANY WORK DONE , ALSO WARRANTY DID NOT COVER 4X4 EVEN THO, THE DEALER WAS SELLING THIS TYPE OF CAR WITH DUE RESPECT TO AA THERE REPLY TO MOST OF COMPLAINS IS MUST DO BETTER ( HOW LONG IS A PIECE OF STRING)
HAVING RED ALL THE REVIEWS ABOUT THE AA , I THINK IT WILL BE BEST TO BY PASS THE SYSTEM AND FOLLOW MY FIRST INSTINKS AND GO STRAIGHT TO TRADING STD, MY ARGUMENT IS WITH GARAGE THAT SUPPLIED THE CAR, NO PAPER WORK WAS SUPPLIED OR PROVE OF ANY WORK DONE , ALSO WARRANTY DID NOT COVER 4X4 EVEN THO, THE DEALER WAS SELLING THIS TYPE OF CAR WITH DUE RESPECT TO AA THERE REPLY TO MOST OF COMPLAINS IS MUST DO BETTER ( HOW LONG IS A PIECE OF STRING)
Like many other people on the various websites and forums, I have had a terrible experience with this company.You are not dealing with the AA, your dealing with a subcontractor who appears to be set-up up to refuse the claim from the outset.The car garage who sold the car and warranty, do not have any role in helping with a claim, all they do is sell it to you, this part of the problem.In my case I felt something could be wrong with the car, so called AA and they told me to take it to Halfords their nearest approved garage, 11 miles away. Once at the garage I was given an estimate of around £500, but AA then told me I had invalidated the warranty by driving car - despite them telling me to do this when I reported it to them initially.If you have had a problem with this company please post a review, this will help others to make the right decision in the future.
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