Name: ap33world.com
Telephone: 000000000
Rating: 3.5

Mainard Anderson Guest

Automatic Claim Denial Process

It seems there is an automatic claim denial process, without much explanation given why. Not only until you appeal the denial do they have an actual claim assessment. My relatively simple claim was granted in the end, but it seems there was no proper assement until the initial, seemingly automatic denial was appealed.

Date of experience: Jul 16, 2018

Logan Howard Guest

7 years ago

The best thing we ever did

The best thing we ever did. The service people were very helpfull and approachable took th stress out of the situation .

Date of experience: Jul 16, 2018

Mercedes Anderson Guest

7 years ago

The best thing we ever did

The best thing we ever did. The service people were very helpfull and approachable took th stress out of the situation .

Date of experience: Jul 16, 2018

Lina Guest

7 years ago

Very unhelp services

Date of experience: Jul 16, 2018

MP1 Guest

7 years ago

Automatic Claim Denial Process

It seems there is an automatic claim denial process, without much explanation given why. Not only until you appeal the denial do they have an actual claim assessment. My relatively simple claim was granted in the end, but it seems there was no proper assement until the initial, seemingly automatic denial was appealed.

Date of experience: Jul 16, 2018

Pete Guest

7 years ago

Well Done Guys..Exceptional customer service

The service was superb. The staff were courteous and professional. They listened and explained their policy and terms leaving me with the belief that if the claim was not accepted it would be for a legitimate reason. Well done to Sharon @Motoway Direct and Dan in the claims team as they both went that extra mile and provided a service which I cannot fault.

Date of experience: Jul 12, 2018

thelama90 Guest

7 years ago

Well Done Guys..Exceptional customer service

The service was superb. The staff were courteous and professional. They listened and explained their policy and terms leaving me with the belief that if the claim was not accepted it would be for a legitimate reason. Well done to Sharon @Motoway Direct and Dan in the claims team as they both went that extra mile and provided a service which I cannot fault.

Date of experience: Jul 12, 2018

Damon Coleman Guest

7 years ago

Slow to pay.

I had a little difficulty getting a motorcycle repair centre to work with AA warrantee. 2 said they would not perform AA warrantee work as they are slow payers. The 3rd I went to would only do the work if I paid and claimed the money back my self.I am in agreement. They are slow to pay. In this day and age I would expect same or next day payment.

Date of experience: Jul 09, 2018

Ethan B. Guest

7 years ago

The only problem is that the AA will…

The only problem is that the AA will not pay more than 40 pounds per hour for labour costs and there are few decent garages who charge less than 40 pounds.

Date of experience: Jul 09, 2018

Kyle Guest

7 years ago

Slow to pay.

I had a little difficulty getting a motorcycle repair centre to work with AA warrantee. 2 said they would not perform AA warrantee work as they are slow payers. The 3rd I went to would only do the work if I paid and claimed the money back my self.I am in agreement. They are slow to pay. In this day and age I would expect same or next day payment.