Review Time
I was impressed with the ease of making a claim, the speed at which it was processed, and the fact that the company did not try and squirm out of honouring the claim by alluding to some small print or other reason not to pay out.
My son bought a Golf mk6 in June 2017 for 17k with 35,000 miles on the clock,the dealer as a matter of course offers 12 month gold warranty with most of their sales I believe if not all of them.However in February of this year he noticed clutch slip in third,fourth and fifth gear he contacted me and asked me to drive the car and give him an opinion.The car was slipping and we contacted the claims line to get the ball rolling and find out if it was covered,yes it was said the guy on the phone.So we followed instructions to get an apraisal/diagnosis and the technician confirmed what we suspected.We were charged 69 pounds for the pleasure and the very reputable garage liased on our behalf with AA warrantys,their response was that yes they cover the work up to a 1,000 pound max.Although they stipulated photographic evidence would be required,not a problem both pictures and a videos sent revealed a failed flywheel which in turn flatspotted the clutch itself.After laying out 1,150 for the work on Monday 23rd April 18 was informed that they wouldn't be paying a penny as it was deemed wear and tear,what a joke....the components of any car can fail with age so what's the point of a warranty when mechanical failure occurs and someone's opinion dismisses a claim.This car has done barely 5k miles in 10 months and my son Is over 1200 quid out of pocket,when really the safety net of warranty has totally let him down.Avoid,Avoid,Avoid.I have spoken with the FCA and taken a case number and will proceed to the ombudsmen today and then to the Citizens advice Bureau to highlight this bogus scamming of motorists.UPDATE 1/5/2018I replied to your response the very same day,dear oh dear your customer service really is poor when you cant liase between depts.(IN RESPONSE TO AA CUSTOMER SERVICE)
Bought a 3 year old car from a dealership, came with 3 month warranty from AA with the option to extend which sounded great. After about a month of having the car it developed a grinding noise and poor acceleration. We were 200 miles away from home at the time and it was the weekend, contacted AA warranty immediately so I could take it to an approved garage......closed at the weekends, no emergency number!!!! Took it to the local halfords who were an approved garage and they changed the diesel filter and charged me £100 to which they said I could claim back from as warranty. This did nothing to fix the problem with the car, the guy at halfords was clearly incompetent. Monday I contacted AA who told me to take it to another garage, after they had it for a day I was told there would be around £2000 worth of repairs!!! The car was then held at the garage for nearly a week whilst repairs were being done. On the 5th day I got a call from the garage today AA had refused to pay for any costs to the garage. The garage then said I could pay the £1400 in work already carried out and collect my car which was in pieces or pay the £2000 myself. I contact AA warranty immediately for an explanation, just to be told that this particular repair was not covered. Long story short, the dealership paid after I went back there in a very negative mood.AVOID THIS COMPANY. CANNOT BELIEVE THEY ARE PART OF THE AA. I WOULDN'T EVEN TAKE BREAKDOWN COVER WITH AA AFTER THIS.To the AA reply below, don't bother replying. My car has already been sorted by a reputable company.
Had a failure on a water pump on my car, needed to claim on my AA policy- got through to the call centre quickly, where they told me to get it to a garage to get diagnosed (Halfords). They diagnosed the problem and sorted it straight away!Thanks
Bought my car at the start of the year it came with an AA warranty which I thought would be a good thing had to phone up because I had a few problems with my car to be told to to get to a garage what was fine but I had to explain to on the phone what the problem took to the garage where it was clear the garage didn't know what they were doing was wanted to take off my gearbox what I would need to pay for when the problem was my diff lock I think I will just pay to get my car fixed with a garage that knows what they're doing
After purchasing a used car, the dealer provided a 6 month Gold AA warranty. I have to say this gave me some peace of mind at the time being the AA. This quickly changed when I had a suspected windscreen wiper motor failure.Having the gold cover, I called the dealer who pointed to the claims department. They recommended a garage so I booked it in. Dropped off the car, nothing out of the ordinary.Went back to collect the car and was asked to pay £99 for 'diagnostics'.Long story, short, I refused to pay the fee as neither the AA 'customer services' person or the garage said there would be anything to pay. The AA call centre checked the telephone call and confirmed they hadn't stated anything about the charge but still refused to cover the £99.This warranty isn't worth the paper it's printed on and if they offer you an extension, I'd highly recommend not taking it.You would not expect this for a company carrying the AA badge!!As for the reply below, if you are not told by either the AA or the garage that you will be charged for this, how as a customer can you make a choice to proceed? I now know, after the fact, and being hit with a bill!
Cant believe a trusted brand such as the AA associates itself with such a bad company (Motorway Direct Plc provider of this insurance). Avoid at all costs, especially if you looking to pay for this service!!! Rejected warranty for oil leak on my car, done 43k miles and had the car less than 6 weeks. Says in our contract, wear and tear not considered for vehicles done less than 60k miles and clearly says in T&C's all Oil seals and Gaskets are covered for sudden failure. Call centres have excessive waiting times and are closed weekends and bank holidays. Waited 50 minutes to speak to someone to complain by phone, gave up in the end. They try and get you to go through their approved garages which are mostly Halfords ones and the local ones take several days to get an appointment to check vehicle out. Reported problem to them Monday 26th March and took until Tusday 3rd April to get my car looked at and an answer to whether they'd except my claim. Haven't really been able to drive my car as normal for over a week as I'm too scared the leak will worsen and now have been told they will not authorise the repair after waiting so long despite our contract says otherwise that its covered. Hopefully they get back to me asap to resolve the issue, and honour our contract, before I take this to the ombudsmen and claim my money back for the repair bill by whatever means necessary. (I won't allow myself to be fobbed off by them). Also will be cancelling my AA policy when due for renewal in protest of them using the brand and will let them know exactly why!!! Also will be asking the dealer brought the car from why they are selling policies which are not fit for purpose.*** updated***Spoken to advisor this morning and they claim a sump is just a "container" not mechanical and nothing to do with the engine. Despite the contract saying it covers oil seals and Gaskets and no mention of supposed "container's" in the not included section. I know... I'll just rip it out then to put sweet wrappers and cigarette ends in if its that useful and see how long the engine mechanically works for now!! Absolute rip offs!!!
Overall i was pleased with the service provided by AA warranty. My BMW developed a technical fault which took some time to diagnose and rectify but i felt supported by AA warranty throughout the process.I must say a big thank you to Josh in the motorway direct's technical team who worked tirelessly through out the process and gave me the impression that he actually cared about my car and the outcome which we were trying to achieve (Which is rare with warranty companies). Feedback was provided promptly when requested and i felt 'in the loop' through out.From the service i received i would recommend AA warranty to anyone... It really does take some of the pain away if your car develops a fault.
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