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After reading through numerous customer reviews before placing an order with a company that uses GLS, I'm genuinely worried about this courier service's ability to fulfill basic delivery obligations.The pattern I'm seeing is deeply troubling:Multiple customers reporting parcels sitting in depots for weeks with no movement.Consistent complaints about completely unreachable customer service (unanswered emails, dropped calls, phone lines going dark).Tracking systems showing "delivered" when customers have video evidence no delivery was attempted.Packages marked as lost with the company reportedly unable to contact their own driversWhat concerns me most isn't just individual bad experiences - every company has those. It's the systematic breakdown across every aspect of service: tracking accuracy, driver accountability, customer communication, and depot operations all failing simultaneously.When customers report waiting in hour-long phone queues only to be 25th in line, when emails go unanswered for weeks, when depots listed as open are found closed with no staff - these suggest operational problems that go beyond normal holiday delays or growing pains.I'll be actively avoiding any retailer that uses GLS until I see evidence these fundamental service failures have been addressed.
GLS is a disgrace of a courier company, operating with zero accountability and complete contempt for customers.They took possession of my parcel on 9th December and did not deliver it until 5th January - almost a full month later. This was a €459 item, bought early as a Santa gift for my child. Because GLS failed at every possible level, we were forced to replace the gift ourselves so our child wouldn’t suffer the disappointment they caused.What makes this unforgivable is not just the delay, but the dishonesty and total shutdown of communication.We sent more than six emails. Every one ignored.We called customer service three times.On two occasions, GLS agents lied outright, promising delivery “the next working day” - promises that were never honoured.On 19th December, during our third call, the agent became hostile when we asked for written confirmation of what she was promising. Rather than provide it, she hung up on us. After that, GLS effectively went into hiding.-Phone lines were switched off-Emails went unanswered-They refused to update even the retailer, who also tried to interveneTheir tracking system was a joke - endlessly recycling the same meaningless message with no real status, no explanation, and no accountability.Let me be very clear: GLS held a high-value parcel for weeks, lied to customers, hung up the phone, and then cut off all contact during the busiest and most stressful time of year. That is not “holiday delays”. That is systemic incompetence and a complete failure of duty.There has been no apology, no explanation, and no accountability, even after delivery. GLS ruined a child’s Christmas and showed absolutely no concern whatsoever.I would strongly advise anyone considering GLS to understand this clearly: if something goes wrong, you will be ignored. If you complain, you will be stonewalled. And if you rely on them for anything important, you are taking a serious risk.Avoid at all costs.
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