Name: ap33world.com
Telephone: 000000000
Rating: 3.5

David Selfridge Guest

Well Pleased

Well Pleased, everything went exceptionally Well. Able to track the delivery 🚚, pity all courier Companies aren’t like this, they could learn a lesson from DHL Express UK. ⭐️⭐️⭐️⭐️⭐️🤙😀

Date of experience: Dec 03, 2025

Seline Guest

5 months ago

Great service

A message came through to tell me the parcel was just a few stops away. A nice driver got me to sign for parcel and was very nice 5*

Date of experience: Dec 03, 2025

Gordon BEAMISH Guest

5 months ago

The Item was very carefully packed and…

The Item was very carefully packed and quickly delivered at modest cost.

Date of experience: Dec 03, 2025

keith thomas Guest

5 months ago

Amazingly quick delivery to UK from…

Amazingly quick delivery to UK from Japan and easy customs clearance.Our request for delay in delivery date was not a problem and the information regarding time of delivery on the day was excellent.Driver was very friendly and helpful.

Date of experience: Dec 03, 2025

Barry Holdsworth Guest

5 months ago

Delivered on time and in good condition

Date of experience: Dec 03, 2025

Fuad Guest

5 months ago

Driver didn't attempt to deliver at…

Driver didn't attempt to deliver at home, was waiting at home and got notification saying I missed delivery!!Then another notification to say the parcel is at collection point!!

Date of experience: Dec 03, 2025

M Foster Guest

5 months ago

Lack of communication, clueless staff, inconsistent tracking

DHL Express usually works well, but why now that there’s an issue are they so terrible at dealing with it? I have some questions:1) If there was going to be a customs hold, why did they wait 1 week to notify me, when the items were sent on a 2-3 day service2) Why when I checked the tracking several times daily was there no indication that there was going to be a customs hold - Just ‘clearance update’ with the parcels showing in Heathrow, then in East Midlands, then Stansted, then 2 pcs back in Heathrow, then 3 in East Midlands… so on and so forth 3) When I called to speak to a customer service, there was no mention of customs hold. I was told I’d get a call within a certain timeframe - Which didn’t happen.4) I went to DHL Slough hub directly, spoke to the agent there that said “even if 6 items from your shipment are here, I can’t let you have them” makes no sense whatsoever. Also, “oh, the tracking says clearance event - Not sure what that means just check back tomorrow”. Instead of following it up and looking into the issue to ascertain that there would be a customs issue.5) A week later, after checking the tracking several times per day there is an update that says DHL customs department will get in touch? Why now? Why at all?Overall, the issue here is the lack of communication and seemingly clueless staff and inconsistent tracking - Being that I spoke to a rep over the phone and in person at DHL slough and got absolutely no information. The tracking also didn’t show any useful information until several days later after holding the parcels and showing them in different locations.