Review Time
This company is horrible.First of it said it would take 2-3 business days to arrive 2nd business day exception for weather conditions?! It wasn't raining and it sure is a bad company 3rd business day which was today failed delivery premises closed all my gates were open waiting for it and I actively saw the driver drive past my house after reaching the first OPEN front gate into my house I then called dhl customer service and got transferred to a advisor then their supervisor then the manager I hate this company witha passion never using it again you have proved your selves crap anyway they said they would try to ring the driver to come back and they 'couldn't get hold of him' some exscuse that is they then tried to ring the depot and they tried ringing him they said and I quote 'we couldn't get hold of the driver sorry'..it is now getting delivered on Monday and If it happens again I will not be happy I wouldn't trust this company and i sure wont again..
Delivery due between 14.29 and 15.29 today. No sign of them all day despite me staying in. Got a message later saying " Your DHL eCommerce UK driver has been unable to deliver your XXXXXX parcel today as they were unable to access the address." Absolute garbage. Clearly couldn't be bothered to deliver the item. Trying again next week, don't worry DHL I didn't need that parcel today. :(
I received a notification through WhatsApp they had tried to deliver and I was not at home, however I was at home and have CCTV showing nobody attempted a delivery at any point throughout the day.I called DHL who said that they would send a message to the driver to make sure they delivered yet no delivery has come today.Par for the course for DHL who's delivery drivers only deliver when they feel like it and lie through their teeth when they can't be bothered.I even tried to use the "service point collection" option but this would mean an extra day delay, so I have to chance it with a redelivery on Monday and hope the deliver driver bothers to get out of bed.
I am extremely disappointed with DHL. Even though I added clear delivery instructions, the courier ignored them and left my parcel on the doorstep. I live just off a busy high street and the parcel could easily have been stolen. If I hadn’t happened to see it being delivered, I would likely never have received it. This shows a serious lack of care.
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