Review Time
Very poor customer experience today with the AA having been a member for a good proportion of recent years. Purchased the premium under the above policy to cover a vehicle which required an MOT but the garage was so busy due to Covid that the vehicle missed the missed the MOT deadline by a matter of days. I wasn't driving the car and so its next journey was to the garage for the MOT. I tried to start the car from the home driveway but it would not start. I called the AA to discover that despite the MOT deadline being missed through no fault of my own, there was no option of a patrol coming out but there was no problem putting it on an AA low loader for a £100 charge to the garage to undertake the MOT. The car arrives and the garage diagnose the fault as a timing chain problem. No worries I think (foolishly) because I have my Parts and Labour policy. I call them up to learn that because a patrol had not seen the vehicle, the policy would not be usable. Absolutely wonderful. Despite explaining that I had no reason to report a fault pre: MOT deadline - the fault came to light only post the deadline, there was zero understanding but plenty of assertion that I had nowhere to go with them. Unfortunately, it is the old adage with insurance/warranty providers that you only find out how good they are when you need to claim. I have learnt my lesson. Membership to be cancelled - probably to someone who might offer the same but could it be worse? It is obviously too late for me but maybe this can inform others. Please avoid.
Very poor customer experience today with the AA having been a member for a good proportion of recent years. Purchased the premium under the above policy to cover a vehicle which required an MOT but the garage was so busy due to Covid that the vehicle missed the missed the MOT deadline by a matter of days. I wasn't driving the car and so its next journey was to the garage for the MOT. I tried to start the car from the home driveway but it would not start. I called the AA to discover that despite the MOT deadline being missed through no fault of my own, there was no option of a patrol coming out but there was no problem putting it on an AA low loader for a £100 charge to the garage to undertake the MOT. The car arrives and the garage diagnose the fault as a timing chain problem. No worries I think (foolishly) because I have my Parts and Labour policy. I call them up to learn that because a patrol had not seen the vehicle, the policy would not be usable. Absolutely wonderful. Despite explaining that I had no reason to report a fault pre: MOT deadline - the fault came to light only post the deadline, there was zero understanding but plenty of assertion that I had nowhere to go with them. Unfortunately, it is the old adage with insurance/warranty providers that you only find out how good they are when you need to claim. I have learnt my lesson. Membership to be cancelled - probably to someone who might offer the same but could it be worse? It is obviously too late for me but maybe this can inform others. Please avoid.
Spent week arguing with some young idiot who only wanted to stop the claim at any cost wouldn't accept dealer service history had to go to the dealers my self and get a print out of every penny spent at lancashire ford to prove what service book said was true tried saying he was an engineer but didn't have a clue when I told him timing belt had got oil on from the leek and needed changing from this then had to prove that timing belt had been changed before in a previous service so back to lancs ford for proof even though stamped and dated in service history tried to complain to customer services and they didn't want to know 16wks later getmy car back absolute joke never again with these clowns please go else where if your thinking of this g.webster
Spent week arguing with some young idiot who only wanted to stop the claim at any cost wouldn't accept dealer service history had to go to the dealers my self and get a print out of every penny spent at lancashire ford to prove what service book said was true tried saying he was an engineer but didn't have a clue when I told him timing belt had got oil on from the leek and needed changing from this then had to prove that timing belt had been changed before in a previous service so back to lancs ford for proof even though stamped and dated in service history tried to complain to customer services and they didn't want to know 16wks later getmy car back absolute joke never again with these clowns please go else where if your thinking of this g.webster
In the chaotic times that's pre Xmas deliveries in mid Dec, Ian of CS helped to set everything right with great follow up and prompt updates following a supposedly failed delivery the day before. Very helpful but 4stars as due to delivery guys mix up, we had to go collect the parcel from another town where it was left in "a safe place" - not mine by any means, by a lost driver! CS excellent but can't say the same for the delivery folks. By the way, do clear your full voice mailbox as I could not leave a message for a call back.
Great delivery service. The driver was very polite and ensured that the addresee lived here before handing over the parcel, Unlike dpd who leave the package outside unknown to the house holder. He also drove and parked the van correctly unlike your competitors destroying the grass verge outside. So very very happy. Gls all the way💪💪🙏👍
Great service in Blarney depot. Went twice so far to post several large moving boxes, there was always someone helping with them, tagging and generally advising. Super helpful team, very friendly and also tolerant to my toddler in tow! Highly recommended
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