Review Time
Driver claimed I wasn't home when I hadn't left the house. Not first time with poor service from them, packages have been marked as out for delivery then arrive back at the depot again to arrive days later. I would urge any business sending stuff to use a different company.
Expect foot dragging, evasiveness, incomplete answers, and a complex approach asking for line by line detail of work and parts from a garage in order to have the MINIMUM covered and in no way aligning to the promises online of “ Almost all original mechanical and electrical components ; working materials; diagnosis” these are NOT covered. You’ll get delays, and then the absolute minimum “listed parts” covered along with a hefty bill for all those working materials (told that pipes, bolts etc essential to the repair are not covered) and nothing for the labour. So this is *just a minimum of listed parts cover* but not called that.If you are given one of these with a second hand vehicle either refuse it or get, in writing, cover for labour, diagnosis, parts etc. as this “warranty” will cover the minimum and add delays and time to any work.Expect having to repeatedly call and hold for half an hour or more, don’t expect any of the marketing about “complete peace of mind” to come true.I literally had to create a conference call by holding two phones on speaker, twice, to try and get this expedited while the person dealing with it was always away or had left early.If sold this as a guarantee on a vehicle or conversion ask for a different, preferably manufacturers, warranty instead.If considering these for your customers and you want happy customers look elsewhere - eg motoreasy and warrantywise cover labour as well.
Absolutely awful service, my partner has had a claim ongoing for 5 months now and still no money back after having work done on his car, after dozens of phonecalls and e-mails and promises to get get back in contact still nothing, the garage that done the work has also e-mailed, and it is almost impossible to get through after being on hold and told your second in the que to then be cut off is very frustrating. I would not reccomend them to anyone, and looks like i will have to take the matter further.
The only issue I can complain about is the ability to get through to speak to an adviser, My garage had great difficulty, in the end I had to pay the garage the full outstanding cost of repair, and they emailed warranty company to contact me for bank details so as they could refund me, this took a couple of days, but once I got in contact they settled up, 50% of the repair, rear shocks' they would only pay for the one that had gone, NOT the pair, as we all know shockers have to be replaced in pairs!
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