Review Time
Dear Sir or Madam,
I am writing regarding my reservation for the Vatican Museums, for which the amount of €120 was charged on 07/12/2025.
This reservation was cancelled by the museum due to an internal event, and I was informed that the refund procedure had been activated, with the amount to be refunded within 60 days to the credit card used for the payment.
Today marks the 60th day since this confirmation, and no refund has been credited so far. Since the cancellation, I have not received the €120 back.
I kindly ask you to confirm immediately that the refund has been processed and to provide, if available, the transaction or reference number of the refund.
If the amount is not credited shortly, I will proceed with a chargeback through my credit card provider and, if necessary, submit a formal complaint to the European Consumer Centre.
I trust this matter can be resolved promptly and amicably.
Kind regards,
Andréia Kaori
Dear Sir or Madam,I am writing regarding my reservation for the Vatican Museums, for which the amount of €120 was charged on 07/12/2025.This reservation was cancelled by the museum due to an internal event, and I was informed that the refund procedure had been activated, with the amount to be refunded within 60 days to the credit card used for the payment.Today marks the 60th day since this confirmation, and no refund has been credited so far. Since the cancellation, I have not received the €120 back.I kindly ask you to confirm immediately that the refund has been processed and to provide, if available, the transaction or reference number of the refund.If the amount is not credited shortly, I will proceed with a chargeback through my credit card provider and, if necessary, submit a formal complaint to the European Consumer Centre.I trust this matter can be resolved promptly and amicably.Kind regards,Andréia Kaori
Please read this, before u book Vatican tickets!Watch out to pay on the correct webpage! There is s scam going on by a Company calling themselves „The Walker Tours“ based in the US. Their Website ends with .com, and the original website with .va.It cost me 402 EUR for four people when it should have been only 148 EUR. Unlike others, we received valid tickets at least. I still could not figure out what happened. Very skilled AI supported scam.Don’t repeat my mistake!
Based on my experience, regrettably this appears to be a scam. On 10 Oct 25, I purchased two tickets on-line for a guided tour of the Vatican Museum and Sistine Chapel. The site looks legitimate and in a search comes up as the self described official Vatican Museum website which it is not. The site has a .com address and is titled as Musei Vaticani by Walker. I purchased the tickets and received notification on the site that the booking was confirmed with a book reference number. Confirmation was to have been received by email but was never sent/received. I endeavored to contact the company both email and call the company...email could not be delivered and I received a voice message with the call. On the day of the tour and after the booked time, I received an email from the site communicating that there was no ticket availability and would need to rebook for a different date/time. I requested a refund in response with no follow-up from the company. I am disputing the charge given lack of service rendered.
I purchased tickets through this website but never received them. When I reached out to their customer support, I only got the same template response over and over:"Thank you for your message. I have escalated your concern to our team for further review. We take your situation very seriously and are committed to resolving this issue as quickly as possible. We appreciate your patience and understanding during this time."Unfortunately, nothing was ever actually resolved. It feels like they are just stalling with automated replies instead of providing real help. Very disappointing experience, and I would not recommend buying tickets here.
I recently purchased tickets for a tour of the Vatican Museums and Sistine Chapel on 6th May, believing the site to be the official site of the museums - it is not. I was charged 458 Euros for tickets that cost 160 Euros, only discovering this when I downloaded them. To make matters worse, the Sistine Chapel - my main reason for booking - was closed on the day of our tour and despite requests, Walkers refused to provide any kind of refund or justify their exorbitant charge of 298 Euros. To avoid what happened to me happening to you, use the museum's website museivaticani.va instead.
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