Review Time
Shortly after purchasing the car, the air conditioning pump went faulty. The claim was fully covered and paid very quickly. Was very satisfied with the professionalism, however the only complaint I have is during initial contact I was on the phone an hour and half waiting!
Warranty companies tend to do what they do best....nothing!...only had the vehicle a couple of weeks and had timing chain issue...was sent to aa approved garage who said couldn't do job...5 garages later had to get the car 18 miles away at my cost...garage stripped car down said it would be 2 weeks because of parts.....that was a month ago...still no car back....I asked for car to go to dealership...was told to expensive.....turns out it would have been £300 cheaper.....but in any case STILL DON'T HAVE A CAR. Had the car on 27th march it hasn't done a 1000 miles since owned and haven't had the vehicle for 6 weeks of this time......about as much use as a chocolate tea pot.......would never recommend aa warranty.
The main problem is they don't have enough staff to answer their phones.It really isn't ok to have to wait over 25 mins every time.Of course they apologise and give excuses like, it's not usually this busy, or it's unprecedented. But unprecedented means it's never happened before - that's totally not true - it happens every time and there's a very simple solution...GET MORE STAFF TO ANSWER THE CALLS!
Newtown motors cwmbran sold me a faulty car i owned the car for 65 business days and they had it in for repair 49 days ….. Newtown claimed £700 from you through my warranty but still didnt fix the fault … They gave me £7000 back for the faulty car!!! But they still kept the £144 for the warranty that was worthless to me .
I am only rating this with one star because I can’t put zero stars.When I brought this warranty it was sold as all mechanical, electrical and labour covered.But when I went to claim firstly I was as on hold for an hour then when I got through I was told they wouldn’t cover all of the labour charge and then they would only pay for certain mechanical faults such only one part was under the cover So I’ve had to pay £600 and the warranty will only pay £400I understand they don’t cover wear and tear items but mine were mechanical.Absolute joke total scam do not touch with a barge pole.Not happy at all! This company should be ashamed!!!!
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