Review Time
Hello, I wouldn’t recommend taking a warranty with AA, they tell you one thing on the phone and when you actually want to use the warranty they will try and get out of it. Example before purchasing on the phone they said whatever happens with any part that breaks they will change the part if it’s under warranty. But when the bearing from the gearbox leaked and caused the clutch to be covered in clutch fluid, they said they wont pay for the clutch as well because the clutch was in working order before the bearing leaked.Bearing 30£/ clutch 250£... so even they lie to you on the phone that no matter who and what is causing the problem they will cover all the parts that are being affected by the part that broke. Long story short you can’t leave the cluctch covered in fluid, so i had to pay for the clutch and AA paid for the. bearing. When i asked if the timing belt snaps while the car is driving and it mess with the engine would they cover all the parts caused by the belt. The answer was that they will pay for 20-30£ timing belt but have nothing to do with the engine because they pay only for the part that caused the damage nothing else . Well done AA, no wonder you have 50% bad reviews. Never will use or recomand them .
Bought the warranty when I purchased a new car, price was very reasonable. Had a problem with the car 6 months in and used the warranty service was prompt and very straightforward, garage dealt directly with warranty company who gave the go ahead for work to be carried out. Warranty covered the cost and labour upto £46 an hour I had to pay the balance of the labour. Excellent process my only issue is I'm not sure how garages charge £46 an hour labour most charge way in excess of £50 per hour but other than that excellent
Excellent service no fuss Took car garage and diagnostics The fault contacted aa warrantyAnd authorised repair straight away 10/10 serviceThe car was range rover sportAnd was repaired by main dealerSo you can choose any garage you want . Excellent service
The whole experience was absolutely dreadful, some of the worst customer service I’ve ever experienced, the whole process was a nightmare from start to finish, what should have taken a couple of days took almost three weeks without a car.
Samantha was very helpful through the training. I learned a lot from her to how use the portal .She is so knowledgeable and her expertise is so great!I'm very happy to get know Samantha first when I called Bold Access when I decided to start up my own independent insurance agency.Samantha is a great asset to Bold Access organization.Thank you, Samantha very much for such a great service and help.James A. Almay, MBA, CRM / President; CEOAlmay's Insurance Agency, LLCCA Licenses: 6003471; 0E84465
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