Review Time
I purchased an hp spectre from their online store. Really good specs and all but whats the use if it doesn’t even work. Its been 20 days now and after spending 20+ hours on call with hp support, asking for a replacement again and again ive finally managed to send my faulty laptop to their warehouse. But ive been told to wait till January. So thats a month for getting my laptop replaced. I purchased mine in last week of November. Now if you have spare time and patience to call them everyday go ahead and spend your hard earned money.But if you need something reliable and, if you need it urgently, do yourself a favour and look elsewhere. Hp has wasted alot of my time, and this will be the last time ill be purchasing anything from them. And thats if the replacement i get actually works. Otherwise ill be asking for a refund. Very disappointed.EDIT: Okay. So ive waited another two weeks and i still didn’t get my laptop. Basically its almost been 45 DAYS for replacement of a faulty laptop. And upon calling them again i found out that even 14 days after receiving my laptop HP had not even processed the replacement for shipping back. They now have both the laptop and my money and im stuck 😂I don’t have time to deal with this stupid company anymore. I couldn’t get any work done this past month, and its very frustrating.Save yourself people. Good laptops can be bought from other brands but the customer service can not. Its been a terrible experience and HP has had the worst customer service I’ve seen in my life. Pathetic.
I was charged a restocking fee because I was not given any way to cancel an order immediately! No option on the website to cancel an order. I tried calling customer service and was was disconnected 3 times! I communicated with someone in chat who said they can cancel but got disconnected. I even emailed them. Bottom line the item I was trying to cancel shipped and now I have to pay a restocking fee???
I was charged a restocking fee because I was not given any way to cancel an order immediately! No option on the website to cancel an order. I tried calling customer service and was was disconnected 3 times! I communicated with someone in chat who said they can cancel but got disconnected. I even emailed them. Bottom line the item I was trying to cancel shipped and now I have to pay a restocking fee???
Don't go near it.. Paid £649 for a one year 'Gold' warranty on a Jaguar. When an issue arose and I called the AA warranty provider Motorway Direct they told me they only pay £40 per hour for labour! This is not stated in their T&C's.It's pretty outrageous: You pay £649 and then have to pay the first £50 of any claim and then they will not pay a fair and reasonable labour rate.They are conning people and I will be taking this further.Please avoid the AA.
Shocking not with the paper it is written on 3 weeks without a car . After numerous call from me . With out a anser then they expected the garage to carry the msg they won't be paying for any of the work .Do your home work peeps avoid like the plauge
NEVER buy AA Warranty for second hand cars, they are massively dodgy. I bought a car in Cargiant, they offered me a 3 years warranty cover for parts and labour, I paid £800 pounds for that. My car broke down, then I called AA for advice, they advised me to take to their authorised garage, then I did. The garage which AA RECOMMENDED didn’t informed AA the result of the diagnosis then they fixed the car without my authorisation, now AA says as they were not informed by their own damn garage they wont cover for the repair so, I will have to pay for this (£600). Do you think I have to manage the communication between AA and the garage? AA always finds a way to swerve theirselves from paying out a claim, DONT BUY THIS RUBBISH!!!!!!
NEVER buy AA Warranty for second hand cars, they are massively dodgy. I bought a car in Cargiant, they offered me a 3 years warranty cover for parts and labour, I paid £800 pounds for that. My car broke down, then I called AA for advice, they advised me to take to their authorised garage, then I did. The garage which AA RECOMMENDED didn’t informed AA the result of the diagnosis then they fixed the car without my authorisation, now AA says as they were not informed by their own damn garage they wont cover for the repair so, I will have to pay for this (£600). Do you think I have to manage the communication between AA and the garage? AA always finds a way to swerve theirselves from paying out a claim, DONT BUY THIS RUBBISH!!!!!!
Very poor should be another section of this service,I have purchased a car from a car dealer with AA checks prior to purchase,and AA cover there afterwards for 12 months cover at a extra cost ,for peace of mind.My car was then recalled for a manufacture problem that may affect the cars performance and safety within the 2 months of purchase .The main dealer alerted me to another problem by there own diagnostic checks,but when I ask to fix this problem through the warranty I find out that I am given a list of there service suppliers to ring for the same diagnostic checks.Why ? Surely the main dealers know better.I have the report in detail.
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