Review Time
28/Mar/20 - I can't believe this is anything to do with the AA !I bought a car from an AA approved dealer, came with an AA warranty (or as I understand Prestige / Motorway direct) the salesman was very pushy for me to take extended 12 month warranty. Firstly the car had just had a service, MOT and a AA 128 point check, I did the test run around town but when I picked up the car and drove home it started shaking over 45mph , that turned out to be a deformed tyre/bulging inside wall at the back - not picked up on any checks !Next morning it was frosty, heated screens didn't work or the stop start, the dealer also advised me the timing belt had been done on service, I phoned the centre that did the service and found out it had never been done, on reading warranty cover it seemed nothing was covered if services had not been done properly so cancelled 12 month warranty, I have now been waiting 5 weeks for refund (had to refund by 14 days by law) dealership kept telling me to take car to get checked under warranty but wouldn't give me the 3 month warranty number, eventually after 3 weeks got car to be checked, approved garage report back to warranty and then warranty to dealership, despite having emails confirming to pay for these works prior to inspection that they will pay for these items they will not authorise payment to repair garage, my car has been there 11 days now with no sign of repairs being done anytime soon and nearly the weekend so will be minimum of 14 days, despite complaining to AA they have been absolutely useless at getting this sorted, i have asked but will not get reply as to courtesy car or offer of a rental.So basically take no notice of a seller being an AA Approved dealer as this means nothing, they don't seem to have to meet any standards and don't bother with an AA warranty as it is basically useless and read reviews, 35% 1 star negative on Trustpilot alone, AA warranty at 45% 1 star bad/negative.29/10/20 - 7 months later you reply, even then it is indirect, not addressing the problems I had, insurance due soon, I will switch to anyone but AA, will not renew warranty with AA, in fact AA or associated companies affiliated to AA will never get a penny from me
In keeping with a lot of the comments here this is should be avoided at all costsTheir ‘wear and tear’ exclusion policy is so extensive it is very difficult to see how they will pay for any mechanical failure on cars older than 5 yrs. my recently purchased 5yo BMW developed synchronous (!) faults in the turbo, flywheel and a clutch bearing after just a few months and somehow none of it was covered. They make you go to one of their providers, and then refuse to pay for any of it after 2 weeks of diagnostics. I commute 80 miles a day to get to work, and struggled for three weeks. Total cost was £1800.Insult to injury is that the telephone number they provide costs about £10 per call, and they never update you, so naturally you call in every day to find out what’s happening. Nice £90 phone bill just now.It is badged as AA warranty but it has nothing to do with AA; I purchased this for piece of mind as I was entering a 4 year HP. The whole thing is a con from start to finish. Don’t be missold this terrible product!!! There are better cheaper ones that actually cover you as you expect. First time I’ve done one of these reviews, such is the frustration and disappointment
Bad Company-My Mercedes car parking sensors was not working- I rang to the AA- First the phone was ringing half hour every time they not picking - they picked the call and suggest the nearest garage for diagnosis-I been to the garage- garage man said he will charge me £60 an hour for the diagnostic-I rang to the AA again to check is this correct- AA said no we will pay those charges-Garage man got approval to check my car on the AA cost-I dropped my car there 10 am and garage man rang me 3 pm that your car is fixed now- Parking sensor main plug had got water in it- they open that plug and dry it and put it back and the sensors working -Mini job-But the garage man said I send all your details to AA warranty through prestige company- And Prestige company said your claim is not covered- You have to pay all the cost-Now the garage men giving me the bill of £300 for the mini work-AA warranty people straight reject the claim - it’s not our fault - it’s a client fault the water goes in the plug-If the water goes inside the plugs it’s not the driver fault - it’s a wear and tear-And in My Policy the AA warranty will not charge any wear and tear-The AA still told you have to pay and I paid that and bring my car.Bad company and their garages-I strongly not recommend to all not to go with this-Spend few hundred pound more to go with extended manufactures warranty-They are unbelievable - for the mini job £300 cost for me-
I would rate 0, but have to rate at least 1... Ordered an Envy Laptop (with monitor and backpack), was promised a 3 Business Day Delivery. Received the Backpack and Monitor in 3 business days. The Backpack came in a huge box with 5 times the bag's volume worth of filler. During the next 2 weeks, I was led to believe I had to wait for the PC. Then one day I was told I had to call Canada Post. I called Canada Post and they swore that the packages were all delivered. Now HP was telling me I had to file a lost package report with Canada Post. So ensued finger-pointing of Canada Post, the receptionist who signed for the packages and HP sitting in the distance indifferent and unhelpful. Finally, I called HP back to complain about the whole process which I found ridiculous. Dealing with customer service is painful. Asked to speak with a Supervisor. The Supervisor tells me that the PC is actually on backorder, so they offer me a different PC, but then it takes 3 days to confirm a price. Ultimately, I canceled the order and now it will take a month to get a refund. Went to the local Memory Express and picked up a great PC same-day, better price, better quality. I've had many bad experiences with HP Printers in the past, but this takes the cake. Totally useless company...
I called tech support to reconnect old printer to wireless. They said it would cost $19.99 since warranty was up and talked me into buying a new printer for $69.99. The printer arrived as promised and then was defective. I spoke with customer service and they said they would send a return label with prepaid shipping and ship me a replacement overnight. Two days later the "overnight" shipment had not arrived so I looked at the tracking information. The ONLY thing they had done was created a shipping label. I called HP and was told they would not send the replacement printer until they received the old one in 3-6 business days. I said it wasn't acceptable as I've already been without a printer for over a week. They said they would cancel the replacement, return the old one and overnight a new one to me. Again, two days later, no printer yet. I wish I would have purchased it from Best Buy because I could then get in the car and get it taken care of immediately.And what is with them constantly peddling their ink subscription?
Ordered a laptop. While ordering it stated 3-5 days, Ok, cool. After i ordered it says 21 days (Feb. 26), then the delivery date changed to 31 days (March 5th). Frustrating, but ok. Then after 29 days and it isn't even in production i contact them and now its another month till it ships (march 31st). That's 2 months for a laptop, WHAT? I cancelled the order and they tell me it will be 2-3 days to confirm and then another 3-5 after that to get my money back (it took them seconds to take my money). Stay away if you want a laptop, if you like frustration, well this is the place!
Absolutely horrendous. Paid over £800 for 3 year warranty through Llanelli Motor Company. Was told by the salesman that all aspects of repair was covered hence why I bought it! Fly wheel became faulty, took to AA approved garage who contacted AA and sent video once gear box was dropped. AA have refused to pay for the repair as they said it was due to “wear and tear” and that the flywheel had moved so this shows that this has moved over time. Couldn’t drive the van took it straight to the garage, now going to cost over £900 to repair. DO NOT BUY AA WARRANTY!!!!!
Bought a car, supposedly with a quibble free warranty. After a couple of weeks it became apparent the car had a leaking rear differential. When I took this up with the warranty company.i was told that I'm not covered and declined the repair...Very disappointed that this warranty doesn't appear to be worth the paper it's written on. Perhaps they would of taken more interest if I had purchased the £360 yearly warranty!!!Appalling quality of service and I will be leaving very poor reviews on every website available to me!!!
Buy 3 hp 25x 144hz gaming monitors turned up fine when i finally got the new pc i ordered plugged all 3 screens in then realised 1 out of the 3 screens although looked exactly the same was actually a different model colour was different also didnt support Nvidea G-Sync like the other 2 did and the worst part False advertising the show the image goes upto the edge of the sceen its self and boast about it on there adverts but plugging them in shows nope theres a nice 5-6 black border that cannot be removed.Avoid hp
Completely pointless Waist of money! Boutgh a low mileage car and I paid extra for the gold+ aa warrenty cover, was told this was their best cover you could get! Wish I'd have saved the money and not bothered, to start with you will need about an hour free to get in touch with them you're put on hold for so long, on any occasion they were no quicker than 30mins to get through. Had to speak to them about fixing a couple of faults with the car but as they don't cover 'wear and tear' or any impact damage (not from crashing the car but because a stone had bounced up and caused some damage) then they could manipulate anything you want to be fixed to fall into one of these categories or one of their other broad, uncovered general damage. After speaking to them far a while on the phone it was obvious they weren't going to cover the parts but they did mention they could cover labour charge of any work up to the price of £44.50+Vat, to which I thought OK at least its some contribution. All I had to do was to pass on my information to the garage ( an AA garage) who then needed to get back in touch with the claims department to discuss the repair work and what cover they would provide. After doing this in the morning the very nice woman at the garage told me she would contact them and get back to me as soon as possible. I then got a phone call around 5 o'clock from the garage who had given up trying to get through to the claims department as they were left on hold twice for an hour each time! She then told me she had emailed them with the details and was waiting for a reply. When she finally got a reply no would be covered by them or any contribution to the cost of labour! So all in all a huge waist of time and money don't bother! Save the money and pay for any work yourself (which you'd have to do anyway) or find a better company to cover you.
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