Review Time
I simply cannot convey how frustrated I am.If you believe that this so-called "independent" institution can assist you in resolving your situation with scammers Greater Anglia, you are completely wrong! I spent so much time and energy on this to end up with closed case! so ridiculous!First of all nobody gave me penalty notice so I could appeal only via post or fax. Who now in Europe use fax nowadays??? So I had to go to post office and send a letter, even I described the case, it was not enough for them to to start investigation, so i was asked for additional information (which I already provided in my 1st letter!). Then of course my appeal has been declined based on some general excuses. And I could re-appeal one more time, which I did, but they just closed the case because I was asked to authorize them to correspond on my behalf!!!! What is it again??? I never seen such awful customer service, they will do everything not to investigate your case!
I have had such a bad experience with this company.I purchased a valid train ticket prior to travel, but didn't realise I needed to print it out at the machine. The inspector on the train explained he had to give me a penalty fare but as I had proof of payment and could print out my ticket, I would get it cancelled - and he also wrote on his submission that I shouldn't be fined.Of course the Appeal Service completely ignored that and rejected my three appeals submitted to their 'independent' board, threatened me with bailiffs, and threatened me with court to make me pay. Who knew purchasing a train ticket prior to making the journey was a crime - I'd be less out of pocket if I'd just tried fare dodging.
Scammers!!!If you are unfairly ripped off in train station > London Airport by Grater Anglia, do not expect that you will get YOUR MONEY back, as they are working together. If I can give less that 1 star, I would do that! I never had such a bad experience before!!!
Horrific service had proof noone their to pay and still got a fine appealed and told me basically tough I should have travelled to a different station to buy a ticket absolute joke a rip off when I actually travel a lot and always purchase a ticket.
I recently had an unfortunate encounter with West Midlands Trains and their penalty fare system, as well as the Appeals Service (AS) and IRCAS. The way they handled my case was extremely disappointing and left me feeling frustrated and mistreated.Firstly, it is clear that the system lacks proper checks and balances. If the validity of my railcard had been verified before issuing the discounted ticket, this entire situation could have been avoided. A simple reminder about the expiration date of the railcard would have prevented me from purchasing the ticket in the first place. It is unfair to penalize passengers who genuinely weren't aware of their railcard's expiration, especially when it only expired a month ago.Secondly, the penalty fare itself is exorbitant and disproportionate. The price difference between a full-price ticket and a discounted ticket is only £5.50, yet the fine imposed on me is a staggering £79. This level of punishment is unjustifiable, particularly for a student like myself who has limited financial resources. I would have gladly paid the price difference, but the fine imposed is simply unbearable and does not align with the nature of the offense.Additionally, despite appealing multiple times and presenting my arguments clearly, the independent panel seemed to completely disregard my concerns and reasoning. The lack of consideration for my circumstances and the failure to address my valid points is both disheartening and unfair. It is disappointing to see the appeals process fall short of providing a fair and just outcome.Overall, my experience with West Midlands Trains, the Appeals Service, and IRCAS has left me with the impression that these companies prioritize their revenue over fair treatment and customer satisfaction. The disproportionate penalty fare and the dismissal of legitimate appeals only reinforce the perception that they operate like con men and bullies.I hope that this review draws attention to the need for a more equitable approach to penalty fares and encourages these companies to reevaluate their practices.
As if not enough to survive war in my country, my daughter and I were charged for traveling to Stansted Airport without tickets. As we are non locals we didn't know about that, we swapped the platforms with our validated oyster cards in Tottenham.Upon the Airport arrival we were stressed but penalties. Of course we requested for appeal as it was advised and of course it was rejected.So what was the point in requesting?
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