Review Time
These people are scummy worthless pieces of trash. Their operators lie to you and set you up for failure from the get go. We had irrefutable proof that we had purchased he tickets but was running late because of lazy bus drivers and we had no option of missing that train because we'd miss our Eurostar. When we told the inspector, he gave us a fine and explained that we can collect our ticket at the next stop, post it on appeals service and we will get the fine overturned. We did exactly that and STILL got fined. Useless.
I recently had an incredibly frustrating experience with the penalty fare appeal process for a fine issued by Northwestern Railway. Despite submitting not one but two appeals, providing clear evidence and context for why I believed the fine was unwarranted, the responses I received were dismissive, generic, and lacked any specific consideration of my points.On my first appeal, I provided detailed information about my situation, including proof of my history as a compliant customer, the fact that I had already purchased a ticket at the correct fare, and an acknowledgment of my mistake. I made every effort to demonstrate that this was an honest error, not an attempt to evade paying the fare. My appeal was denied with a generic response that completely ignored my reasoning.On my second appeal, I reiterated my points and emphasized the injustice of penalizing a loyal, long-time customer for a single mistake. I also requested that, at the very least, the fare reflect my railcard discount or the cost of the ticket I had already purchased but couldn't use. Again, my appeal was denied with no acknowledgment of my arguments or evidence. The lack of consideration for my railcard entitlement and the fare I had already paid underscores a lack of care for passenger rights and fairness.The entire process felt disingenuous. While the company claims to offer a fair appeal process, it appears to be nothing more than a rubber-stamp system designed to uphold fines no matter the circumstances.This experience has left me deeply disillusioned not just with the appeal company, but with Northwestern Railway as a whole. The system feels exploitative, and the appeals process seems to exist only to create an illusion of fairness.If you’re a regular passenger who values fairness and customer service, beware: this company does not seem interested in treating its customers with respect or understanding. I’ve lost trust in both the appeal company and Northwestern Railway.I urge both the appeal company and Northwestern Railway to rethink their approach to customer service. A fair, empathetic system that considers evidence and values loyal customers would help rebuild trust—something this experience has completely eroded for me.
Arranged for my car to have a few items to be to sirted. Agreed a price in cash (still gave email) when I went to collect it. He tried to tell me it was more money plus the vat, hence cash payment. One of the things he hadn’t done and I was still meant to pay for. Then as I hadn’t popped the cash round he emailed to say if he didn’t receive the money by a certain he would send the debt collectors round all for £80. Wouldn’t recommend him. Had someone else sort the light issue out with an extra charge on top. Total waste of my time and money.
The staff of Penalty Services operating on Merseyrail really do need to learn how to deal with issue correctly.Only attitude is to issue a fine.No discussion, no options to resolve.I have seen recently a ticket officer in Cross Country rail dealt with a bigger issue than mine tremendously. Good customer service, re resolved for both parties, all amicable.As for Penalty Services bully boys, really need to be trained in customer service.One major issue I feel is that there seems to be no authoritative organisation that regulates or monitors these people's actions.I appealed, and must say I do not feel at all that the process is independent, and then I wrote to Transport Focus who agreed with my appeal statement and the case details, and Penalty Services ignored their advice.Please someone if you can, let me know who governs them and also how we can stop their attitude.Nightmare company.
I got fined twice for parking in my own parking space because my valid permit (on display every day) had slipped an inch, meaning the expiry date wasn't fully visible.They could easily check the permit number to see that it was valid but charged me twice for the same thing in 3 days as I was away instead.I read the reviews on this page to see if it was worth appealing, and despite everyone stating how clearly biased this company is toward the parking companies, I decided to appeal anyway as my case was so clearly unjust. WHAT A WASTE OF TIME!I received the same nonsense as I did from the parking company and had to pay the full amount anyway. I will be going straight to the ombudsman to complain about the clear lack of impartiality!
I appealed to this supposedly ‘independent’ appeals service of no fixed abode (they operate out of a Regus building - as shady as it sounds), thinking they’d have my back. I was fined for parking at a station where the ticket machine was out of service and the mobile app wouldn’t let me upload a payment card. Apparently I was supposed to call the company or go to their website, having already tried the ticket machine and mobile app. I think they are in cahoots with the ticketing company. It doesn’t make sense that you wouldn’t side with the honest person trying to pay for a parking ticket but unable to do so due to the issuer’s failed technology. It’s a scandal waiting to unravel.
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