Review Time
I keep seeing unauthorized deductions from my account, and getting in touch with the support team is incredibly time-consuming. It often feels like I'm having a lengthy conversation without receiving any real assistance. They've taken over $300 from me, and I no longer have any trust in this service.
Constantly taking money from my account without justification. Contacting the support team takes an eternity, and I receive no real assistance. Over $300 has been taken from me, and I have lost all trust in this service.
I was charged an unauthorized amount of $8.50 while using the subway. The payment appeared to fail, so I swiped again for a valid fare of $2.90. Yet, I was still charged $8.50. I disputed this, but the service did not reverse the charge. If they can't handle small amounts, I fear for larger unauthorized charges in the future. I have closed my accounts with this service.
My experience with Apple Pay and the support team has been incredibly frustrating. A subscription renewed without the promised reminder, and my refund request was automatically denied. The app developer confirmed they did not refuse anything, yet the service insisted otherwise. They failed to provide any written clarification and directed me to 'contact the bank.' This is not the transparency or support I expect from such a well-known company.
The service and support are utterly inadequate. I've spent hours on calls with unqualified agents and supervisors who offer no solutions. They don't provide case numbers to track issues, and there's no accountability or professionalism. Every time I call back, I have to start from scratch.
There is no support for virtual card purchases. I made a purchase from a fraudulent company, and when I asked for a refund, I was told it was non-refundable. This service claims to offer secure purchases, but that is clearly not the case.
This service is not accessible for individuals with intellectual disabilities. My daughter's account was locked, and it was impossible to resolve. They expect her to communicate directly, which is unreasonable. Now her account remains blocked, and I can't make any changes. It's a disappointing experience.
I was extremely frustrated yesterday with this payment service. They charged me for multiple declined transactions. I made two successful transactions, but the declined one was still billed to me. It's as if they are exploiting declined transactions to make money. This has led me to change my account details multiple times. I have clear evidence of these issues.
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