cardboardboxes.co.uk

1.2
1.2 Based on 21 reviews

Established in 2001, Cartons Direct supplies Removal Firms and private individuals alike, it has built its business on quality service with most business now coming from personal recommendations. Custom Made Boxes At Cartons Direct Ltd, unlike a lot of ...

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Average Rating

1.2

/
5

21 Reviews

5 Star
5%
4 Star
0%
3 Star
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2 Star
0%
1 Star
95%

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Rahim M
Ordered pizza boxes to be delivered to Ireland, payment all went through and been asked to wait for

Ordered pizza boxes to be delivered to Ireland, payment all went through and been asked to wait for 2 weeks to get delivered. Waited after 1 months and emailed them, they said still waiting from delivery office to ship the item and will come back to me with tracking, waited another week, nothing happened, email them and they said the same thing! and this has been going on for 2-3 months and when ask for refund, this is business order and well pass the cooling period and they can't refund. I had to contact my band to get my money back!

Time wasted and would order from them again. I WONT TRUST THEM! Go somewhere else.

1
Date of experience: Feb 04, 2026
juanigamerkpo123
I was ready to order some cardboard…

I was ready to purchase some cardboard sheets for a craft project with my son, just a small £20 order. I decided to take a moment to do a little research on unfamiliar websites. I discovered the owner on a business registry, and it was quite alarming. There were many dissolved companies, some in liquidation, and this one seems to be on a similar path. It's hard to understand how individuals like this can continue to operate for so long. Plus, the website features a 'Made in Britain' logo, which requires a paid license—what are the odds he actually paid for it?

1
Date of experience: Dec 02, 2025
MadKoinkoin
Concerns Before Placing an Order

I was thinking about ordering some cardboard sheets for crafts with my son, just a small £20 purchase. However, I took a moment to check the website since I hadn’t used it before. I found the owner on a business registry, which raised serious concerns. There were multiple dissolved companies and some in liquidation, suggesting this one might be on a similar path. It's puzzling how such individuals can operate for an extended period. Moreover, the website displays a 'Made in Britain' logo that requires a paid license—what are the odds he actually holds one?

1
Date of experience: Dec 01, 2025
Franklin Smith
Decent boxes, but communication is lacking…

The boxes and prices are acceptable, but the communication is non-existent, and the delivery was the slowest I’ve ever encountered. It felt like I had to keep pushing to get my order. Best to avoid.

1
Date of experience: Nov 29, 2025
Alvin Wright
This service is disappointing!

This service is very disappointing! No delivery three weeks after the promised date, and the communication was rude. No names were provided.

1
Date of experience: Nov 24, 2025
Why hasn’t my order been sent after a week?

Why hasn’t my order been shipped over a week later? And please don’t ask me for the reference number again, as I’ve provided it three times. It feels like a scam.

1
Date of experience: Nov 23, 2025
Kristin
The worst service I’ve experienced

Extremely poor customer service. They sent me incorrect boxes that were unusable. Even after I provided photo evidence, they denied my claim and directed me to their standard return policy, which requires me to pay for the return.

1
Date of experience: Nov 13, 2025
SMplay35
Very poor service

Very poor service! I ordered and paid for 60 boxes on June 20th. They delivered 27 on June 23rd. I kept reaching out for the remaining boxes, but after many promises, none arrived. I requested a refund multiple times and finally warned them I would take legal action. Eventually, on November 12th, I received a partial refund for the missing 33 boxes.

1
Date of experience: Nov 12, 2025
Davy Taylor
I can only give 1 star

I have to give 1 star since I can’t give none. This is my second order, the first was fine but slightly delayed. The second order was massively delayed. I ordered 3,000 specially sized boxes, and some were poorly made, while others had incorrect corrugation. I contacted them about this, and they blamed me. I’m no expert, but the corrugation should provide strength. Terrible customer service; I won’t use them again and recommend others to avoid.

1
Date of experience: Nov 10, 2025
CiberiCraft18
Great value and excellent product

I ordered 500 custom-sized boxes for less than half the price of my previous supplier, with a 4-week delivery time. When they hadn’t arrived a few days later, I got worried after reading reviews and reached out to them frequently. They arrived three weeks later and were perfect. I assume they source them from overseas, which I’m fine with, given the cost difference. While I prefer local suppliers for most items, cardboard boxes can get pricey. So, despite the communication issues regarding delivery time, I would still rate them 5 stars for the product and service.

5
Date of experience: Nov 01, 2025

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Business Details

  • Established in 2001, Cartons Direct supplies Removal Firms and private individuals alike, it has built its business on quality service with most business now coming from personal recommendations.

    Custom Made Boxes

    At Cartons Direct Ltd, unlike a lot of on-line box suppliers, we manufacture on site. This means we are able to provide you with boxes to your exact specifications, in the quantities you require, at prices to suit your budget.

    We pride ourselves on our ability to understand our customers needs and are flexible enough to manufacture as few as 1 custom made box if that is all that you need.

    We manufacture in both Single and Double Wall and are able to glue or staple most styles and sizes of box according to your requirement.

    We have diecutters on site to cater for the demand for self-closing boxes.

    We are a family owned business who value our customers and much of our business is repeat custom as customer service and quality is paramount to what we do.

    We are without a doubt one of the most competitive manufacturers of cardboard boxes in the UK.

    NO GIMMICKS - JUST CONSISTENTLY LOW PRICES

    We believe we are the most competitive supplier that you will find on the internet.

    We keep our prices realistically low without using misleading “loyalty” or “discount” gimmicks.

    We do not inflate our prices to cover the cost of “free delivery” nor do we charge excessively high delivery rates.

    We just keep our prices down!See more

  • email Info@cardboardboxes.co.uk
  • call 01922638555
  • language https://cardboardboxes.co.uk

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