Review Time
We contacted the consultants based on our estate agents' suggestion and received a competitive quote for a ‘Level 2’ homebuyer survey. The representative quickly arranged an appointment with the seller and conducted the survey. It was comprehensive and pointed out minor issues that the seller addressed, which increased our confidence in proceeding with the purchase. We found the representative to be responsive, professional, highly detailed, and very approachable. We wholeheartedly recommend the consultants.
We had an excellent experience with the consultants from beginning to end. They took the time to understand our specific needs regarding a load-bearing wall and tailored their advice accordingly. Communication was clear and consistent throughout the process, with personalized emails that made everything easy to follow and reassuring. We never felt rushed or pressured to commit, which was a refreshing change compared to other firms that often inundate you with calls. The team was professional, responsive, and genuinely focused on what was best for our house purchase. We highly recommend them to anyone seeking reliable and considerate consultants.
After our initial purchase fell through due to unexpected circumstances, we knew we wanted to appoint the representative for our second property. Despite the busy festive season, they were available for our home survey. The report was detailed and thorough, and the representative always made time to address our questions, big or small. They spent over an hour on a video call explaining the report and all aspects of the property, clearly demonstrating their extensive experience. The explanations were logical and greatly assisted us in making an informed decision. I would recommend this service to anyone in need of a home survey.
We reached out to the consultants based on our estate agents' recommendation, and after receiving a competitive quote for a ‘Level 2’ homebuyer survey, an appointment was quickly arranged with the seller for the survey. The survey was comprehensive and identified some minor issues which the seller fixed, giving us confidence to move forward with the purchase. We found the representative to be responsive, professional, exceptionally thorough, and very friendly. We have no hesitation in recommending the consultants.
I can't recommend the consultants enough. They conducted the property survey and called me immediately afterward to provide an update and summary. The report was delivered the next day. Their service was well-priced and efficient, and I would definitely use them again in the future and recommend them to others. Thank you for your assistance.
There was great communication throughout the entire process. The verbal feedback after the survey was delivered in an easily understandable manner. The report was sent promptly, and it was reassuring that positives were highlighted along with minor issues communicated in a way that instilled confidence. The service was very friendly and professional.
The quote we received was very competitive, and the online reviews were outstanding. The consultants were excellent communicators, providing a seamless professional service. The survey was conducted promptly and included thorough details in the report. Highly recommended!
The service was highly professional, with clear timelines for completion and a detailed outline of what was included. A full verbal debrief of the findings was provided before sending the comprehensive and easy-to-understand final report. I would highly recommend this service and will use them for future purchases if necessary.
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ARC is a niche and independent practice of Chartered Surveyors based in South Leicestershire
providing property advice to clients throughout Leicestershire and the surrounding areas.
Our reputation is built on being dependable and providing transparent advice from our team who
have over 25 years’ experience leading to a broad knowledge base of domestic dwellings. Our
surveyors are experienced in compiling reports, defects assessments, assessing subsidence
related damages etc.
Our proactive approach is based on being forward thinking and devising innovative strategies,
ensuring we deliver success for every client.
ARC’s clients include local authorities, private individuals, companies, insurers, adjusters etc
Homebuyer & Building Surveys
When purchasing a new home, there are three types of surveys available on the market. Below
re the types we offer where we aim to provide easy to understand independent survey reports.
Subject to the level of report, we will provide you with the appropriate level of information on the
condition of the property you wish to buy.
Level 1 Homebuyer Survey Report (Formerly Condition Report)
Level 2 Homebuyer Survey Report
Level 3 Homebuyer Full Building Survey Report
At ARC we have many years working within the insurance industry and, as consultants, directly
for insurers. This has led to us being experienced in understanding the processes involved in
dealing with insurance reinstatements for all major perils including subsidence, fire, flood and
escape of water.
Contrary to popular beliefs, insurers are there to help affected homeowners with empathy,
providing indemnity appropriately to the level of cover under the policy. Insurers will often utilise
experienced and knowledgeable suppliers in order to reach that objective. Unfortunately,
sometimes due to exceptional circumstances and/or differing opinions, further support could be
required. The policyholder is often allowed to instruct an independent building surveyor to act on
their behalf to provide the necessary support and oversight of the reinstatements. Under the
terms of the home policy, the fees (often worded as “professional fees”) forming part of the
claim.
At ARC, we differ from claims assessors, who will want to involve their own suppliers which can
then lead to protracted discussions and the associated unnecessary delays. We fully
understand the challenges that can be faced for both the homeowner and the insurer, and in
acknowledgement, we would only work alongside the insurer and their appointed suppliers,
ensuring both parties are fully supported throughout the period of reinstatement. We find
working with the appointed adjuster, their preferred surveyor and/or their approved panel
contractor often provides the most optimum route.
Subsidence can take place when the ground beneath your property’s foundation moves down,
leading to the structure to move.
Have you noticed tapering cracks diagonal in appearance? Have they appeared suddenly
whether internally or externally?
If you are unsure or suspect your property is suffering from
subsidence, the cause of the damage will need to be identified and a report provided. Should
subsidence be confirmed, this report can then be forwarded to your insurers for their further
review, with a view to accepting a valid claim, subject to an applicable excess. The cost of the
report would usually form part of the claim. Your insurers can then take the lead who will appoint various specialists (adjusters, site investigation team, mitigation team etc) who will manage the claim ensuring your property is made safe from continuous movement, along with the appropriate repairs.
We have over 25 years experience dealing with properties suffering from subsidence, we therefore have the knowledge to guide you on the process.See more
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