Review Time
Well crafted responses to my questions. Process for custom packaging was laid out well with no confusion. They were happy to make slight changes after i got the first prototype. Delivery was easy and on time. Pricing was fair and upfront.
Failed to take accountability for a significant drop in quality on a repeat order. Pixelated and fuzzy prints. Instead of addressing the issue, they repeatedly gaslit me and placed blame on my artwork & the printing method (digital)—despite the fact that the previous order, using the exact same artwork and dimensions, was produced without issue. Refused to process a refund or issue a remake, but willing to provide a discount code. I'm not sure what would give me the faith to issue another order when you've provided such low quality products and service.
As a small business, I'm just one person juggling many hats. So, that means I have to be my own graphic designer when I'm not in fact a graphic designer. What drew me to Arka was that sturdy cardboard box that when folded, it has that thick structure for security.I make jewelry and was not interested in other companies with their 10 different sizes, I just wanted a custom "one size fits all" and even that was a challenge as most jewelry box companies are limited in single larger sizes.Arka has changed the game! I was mind blown with their DIY online 3D models. It took some time to get used to, but I think it keeps costs down making Arka affordable. In my opinion, you are your own designer, so have fun with it. My only concern is that when my custom boxes arrived, the spottiness of the cardboard is more noticeable on lighter colors. I have an off-white color background. It's not a big issue for me as my brand goes for that rustic nature look, it's just a heads up to anyone reading this. I'll notice it, but my friends, family, and customers just love what Arka has made for me and I've been telling them and all my art friends if they need to step up or add a personal touch to their packaging game, Arka is where to go.
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