Review Time
Awful experience! Bought a bed that was missing the middle part of the frame to hold up mattress and when I queried it, they said it didn’t come as standard with that bed. How ridiculous! Why would you buy a bed you can’t put a mattress on?? After haggling they said they would send it but they sent the wrong part. 4 months later with no completed bed!
I contacted Arthauss Furniture, with an enquiry about wardrobes. The team replied the next day via email with the answer to my query. Which I think is very good. I purchased the wardrobes and delivery was fast and efficient.
The two lads that delivered them were polite and helpful. I asked them to put them into my garage which they did.
All in all a very good experience. I would recommend Arthauss Furniture, on both price and efficiency.
What a great delivery of out new products .The guys were very helpful in putting it where we wanted it.
And helpful with any issues regarding getting in contact for after sales care ..Thanks A Million ..
I bought a wall bed. Very happy with the final result but it took 9-10 hours to build. We have a fair bit of experience with flat packs and this is definitely a challenge. The video is not particularly useful as it doesn’t have enough detail and the instructions are pretty poor. I mistakenly ordered the wrong over bed cupboard which was partly mistakenly opened with the bed boxes. Sadly the company insisted it was returned in the original packaging despite it being in perfect condition which is not aligned to consumer rights in the UK. I’d therefore advise potential customers to know their rights in case a return is required.
Arti 18 wardrobe. Delivered quickly. Went together with no problems although some of the parts are quite heavy. It helps if you are of a practical nature. My wife and myself are in our mid 70's and if we can build this anyone else should be able to!Finished wardrobe looks good and in our opinion is very good value for money.
Purchased some furniture and received it quickly. After building it I noticed some ink marks and small chip on the cupboards and the drawers didn’t seem to fit. The customer service team responded to me very quickly they did everything they could to sort out the issue. I was so impressed with the communication. I would definitely purchase from Arthauss again. Thank you Hubert for all your assistance’
Excellent communication from the company and wonderful delivery guys who were most helpful. Surprisingly well made bed. A challenge to fit together but instructions said a four hour build time for three people. We took probably 6/7 hours with two people so pro rata timings were right. Fun to do and a great product.
So I noticed they aren't as honest as they only show the good reviews and not the bad ones, there costumer service was appalling and the bed planks did not allighn and was very difficult to put on. Worst 6 hrs of my life had me in tears. As the beds I ordered where for my boys. They expect you to already know what part goes in and the paper they gave with instructions was like a guessing game nothing marked or anything. The wooden parts where chipped and cheap material. I got a splinter due to this not safe for kids. KONRAD Bunk bed, dont waste your money and time. I honestly believed the reviews but always had it in the back of my mind where are the bad reviews. They hide that away. I didnt mind waiting a month because I thought it'll be such a good quality product maybe thats why it takes that long, never again!! Customer service just was not helpful at all, would love to return but im not waiting over a month for them to come take it dont have space for rubish. They close at 5pm so I couldn't call them back to complain about their rubish item.
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Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.
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