au-unique.co.uk

3.6
3.6 Based on 101 reviews

...

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Average Rating

3.6

/
5

101 Reviews

5 Star
60%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
33%

All Reviews

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Review Time

Anthony James
Ordered radiator cover back in September. Asked for updates about the delivery many times. They used

Ordered radiator cover back in September.
Asked for updates about the delivery many times.
They used to have a number you could call but have taken this off now.
They don’t reply to any other messaging such as email, WhatsApp.
Going to report them to trading standards so other customers don’t fall foul of them as they can’t continue to run a business like this.

1
Date of experience: Feb 23, 2026
Rachel Miles
I absolutely ADORE my radiator covers! They have made my entire house look magnificent and I literal

I absolutely ADORE my radiator covers! They have made my entire house look magnificent and I literally only ordered 2 for the hallway! I cannot recommend buying one enough if you are thinking of getting one! I have ordered 3 more because my house just shouldn't be without them now! :0)))) They are honestly pristine, super well wrapped & delivery guy is very friendly! Keep up the good work you guys! I am going to look what else i can order for my hair salon because the finish is unreal! Thank you so much! I am super happy :0)))))) xxx

5
Date of experience: Feb 20, 2026
Lindsay Powell
Terrible experience with delivery

I ordered a radiator cover back in November and was informed nearly two weeks ago that it would be delivered soon after several emails. I was told it was out for delivery, and they assured me that they would notify me once they had a delivery date. However, they have since ignored all my emails despite my many attempts to reach out. This feels like a complete scam; I don't think I will ever receive the radiator cover. I really wish I had checked the reviews before placing my order. Please avoid this company.

1
Date of experience: Jan 19, 2026
Neil
Gorgeous custom radiator covers delivered on time, exceptional craftsmanship

I received my gorgeous custom radiator covers right on time, and the craftsmanship is truly impressive—something I've never encountered before! The support I received from the team was incredibly helpful, keeping me updated on delivery dates and times. I will definitely be placing another order. Thank you!

5
Date of experience: Jan 15, 2026
Julien Patterson
Gorgeous radiator covers and fantastic service!

I received my gorgeous custom radiator covers within the promised timeframe. The craftsmanship is exceptional and something I’ve never seen before! The support I got from the team was very helpful, keeping me informed about delivery dates and times. I will be ordering again. Thank you!

5
Date of experience: Jan 15, 2026
Tamara Brooks
Outstanding customer support

I experienced outstanding customer support while searching for the right service to transform my home with custom furniture. Thank you so much for turning my house into a cozy haven for my family and me… great business! Beautiful selection and excellent prices.

5
Date of experience: Jan 14, 2026
Adolf Johnson
We purchased a stunning reception desk…

We purchased a stunning reception desk at a fantastic price. Communication was best through social media. We encountered a minor issue with the lighting, and they sent a replacement the next day. My daughter loves how it looks. Thank you.

5
Date of experience: Jan 14, 2026
Gabe
If I could leave 0 stars, I would

If I could leave 0 stars, I would. DO NOT PURCHASE FROM THIS SERVICE! I'm contacting my bank right now for a full refund. It’s a waste of time and money. They should be removed from search results – complete scammers.

1
Date of experience: Jan 08, 2026
Wade Price
AVOID AT ALL COSTS!!

AVOID AT ALL COSTS!! I would give no stars if possible. I placed an order for £1300 in November and have had zero contact since! The representatives refuse to respond. No replies to emails, and the phone number is nonexistent. This has been the worst experience.

1
Date of experience: Jan 08, 2026
Genevieve Harris
Regrettably a scam, please be cautious…

I rarely leave negative feedback, but I feel it's important to caution others. I strongly advise against purchasing from this service. We paid a significant amount through their website in November and, like many others, never received our order. Despite several attempts to reach out via email and social media, we received little to no response. When they did reply, we were told someone would call, which never happened. Negative comments on their social media are deleted, creating a misleading impression of positive reviews. After further investigation, I believe this company is not legitimate. I have since recovered my money through my bank and reported them to the appropriate authorities.

1
Date of experience: Jan 08, 2026

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