Review Time
DO NOT GO WITH THIS COMPANY ARW IS A SCAM, No service HELP for 2 weeks for a power switch on a HAVAC system but just a run the around NO manager to speak with,I Never hired a company to where you as a customer to have to contact contractors that they hired in order to resolve the problem inwhich was not resolved they keep your $125.00 deductible and continue to give you the run around.Do NOT TRUST THIS COMPANY NO MATTER WHAT THEY SAY. PLEASE PEOPLE THEY ARE A SCAM,and to give you time line March 25,2026 to April 11,2026 for a switch to be replaced no contact to you through email,text,phone call nothing even when you have a mother recovering from a stroke also having an infant and 3 to 5 child in the home in which has gotten sick and still to no remorse nothing was done such a sad company they shouldn't exists to scam good people of of there hard working money.
This company is a scam, they take your money every month and they don't stand behind their name. I've been paying for several years. My AC would not come on, it was a hot day in the middle of March and nothing would come on. So I called them, had to pay over the phone $125 service fee and was told someone would call me in 24 to 48 hours. After the 2 days I still had not heard anything from them, so I called them back. I get a text about a local company that was not familiar with me so I read the reviews and they were terrible, so I called ARW back and informed them I wanted someone else because of the reviews, so I get another text from another company I had never heard of locally and I have lived in this area for 10 years. Again terrible reviews. I called ARW back and asked if I could use someone I knew of locally and was put on hold and she sent me another text of another company with terrible reviews. By now I am seeing a pattern, ARW does not want well known companies because they would have to pay out more so they send you these subpar companies hoping you will be satisfied. When ARW sent me the last company I called them after 48 hours. Guy said he could be out the following Friday 3/20/2026 between 10am to 12pm. He did not show and did not call. I called him and he did answer and looked at his schedule and said I scheduled you in the wrong slot I can be there in an hour. I informed him that I was not available in an hour so he said he would be out around 3:30 to 5pm I agreed to that time. He shows up at around 5:30, goes out side and looks at the outside condenser/compressor, tells me I am out of freon and charged me $300 more. I asked him if he was going to check the inside unit and he sees no he doesn't need to look at at it but if I insisted, he would, I insisted so he took the panel off and I saw rust and wetness and he tells me its normal. I don't think that's normal. So the AC ran for about 30 min then shut off. The following day was the weekend so I knew no one would be answering the phone. I called the following Monday and told ARW the AC was not fixed and was told they do not cover freon and furthermore they had not received any paper work for the guy who had been here the previous Friday. I waited for ARW to call me back with anything they could help me with and they basically closed the claim. I called a company I was familiar with and they came out on Thursday 4/9 checked inside unit and outside unit and found a leak in a coil and by the way, the guy who put the freon in did not cover the openings where he put the stuff in and it ran out into the ground. I wonder what the Enviromental Procection agency will have to say to that. Please Please do not use this awful company.
My experience with ARW Home has been extremely disappointing and frustrating. Their claims process is unnecessarily slow and highly inefficient. My claim took nearly two months to process, and that too only after repeated follow-ups from my side. There is clearly a lack of urgency, accountability, and ownership when it comes to handling customer issues. Customer service is very poor, and it often feels like no one is truly concerned about resolving problems in a timely manner.Even after the claim was finally approved, the payout process was equally frustrating. The insurance payout via check takes an additional 15–20 working days, which is excessive and not clearly documented upfront. This lack of transparency around timelines only adds to customer frustration.Getting updates requires constant chasing, and communication is inconsistent and unhelpful.To make matters worse, when I decided to cancel my coverage due to this poor experience, I was charged a cancellation fee that was never clearly disclosed as part of the initial agreement or coverage terms. This felt unfair and misleading.Overall, based on my experience, ARW Home falls short on transparency, responsiveness, and customer care. I would strongly advise potential customers to carefully review the fine print and be prepared for delays if they ever need to file a claim.
Earlier today I had called and spoke to a Emon, she was very dismissive and flippant about a payment that I never knew was on auto pay . I was about to cancel my policy due to an issue with my washer and I was told it was not covered, Emon told me I had to pay a 209 prorated fee to cancel my contract and a service fee of $50 so I was angry. My contract renewed on March 11. This was around 11:16 a. I just called and spoke with Jabria who listened to my concerns and added the washer and dryer to my policy . Jabria saved the day because I was going to cancel.
I was very disappointed. I was told I had to pay a fee before my claim could be processed and that it had to be a credit card or bank card. I no longer have credit cards. I am between checks; my next check is a week away. I have paid ARW faithfully for years. My home/car/life insurance company does not charge a fee before they process a claim. This is ridiculous. I explained that my heat had quit working and the temperature was going back down in the 20’s and 30’s for the next week. If I called another company to look at it and determine the problem, ARW WOULD NOT accept my claim. They even called Again to ask for their $125 in order to take the claim and refer it to a heating company. I will Not forget this. They could have easily added this to my next payment or split it into two payments. Obviously, money is their only concern, not their customers. I am 72 years old and living on retirement.
I'm not sure this is a legit company. If it is, it is by far 1 of the worst experiences I've ever encountered. I placed a call for a claim for plumming in my entire bathroom and kitchen. A plummer was sent out to do an estimate on a Friday. I had to call this (whatever) it is Bogus company the following week. They had no completed estimate, provided no communication, no compensation and just left me hanging. The hoops and hurdles you have to go through just to get anything done is exhausting. I never did get my plumming repaired in my kitchen or my bathroom. I had to hire a plummer on my own and pay outta pocket so that I could have a functional kitchen and bathroom. By the way the plummer did an excellent job. PLEASE PLEASE SAVE YOURSELF THE HEADACH and save your money. This is NOT a reputable Home Warranty company. I'm so sorry they got 1 dime of my money...I paid monthly, paid a $125.00 service fee for the plummer to come and got...NOTHING!!!! After 10 days, I couldn't even get an estimate or a follow up call. There should be a law against this!!
I purchased this program a year ago with no claims. My furnace had been determined it needed to be replaced. They were cracks in it. The diagnosis was very clear. I purchased my program over the phone and was told clearly what was covered replacement if it can’t be repaired. Parts are not available. The company made me wait. Five days to approve. Sending me back-and-forth between the service people and them I was told by the service company that all information was sent which it was including the service company boss called Arw three times in one day to get this Urgent have an 86 year-old ill person living here. Was told they will give me $600 and deducted an extra $125 technician fee and another fee which made no sense. I already paid the $125 for them to come out. I am contacting the consumer protection agency and my state insurance company to investigate why I am only getting $400 to replace my furnace. They have not been honest with me however, their customer support was very friendly and made me feel that they had a good honest company.
I was charged the $125 service fee. The contractor they recommended could not come so I got permission to use someone in my area. I submitted all the necessary paper work for reimbursement and was denied. I asked for my $125 to be refunded and was denied that as well.How can you keep a service fee that was not used by you. I would like my money back please.
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At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home.
What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most.
With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security.
We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners.
Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.See more
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