Review Time
Bad service the guy even came out he came in got all information supposed to come let me whats going on he pulled off.i had to call him . So the had to send in see what they could do took about 3 days then i called. I was suppose have top plan that would take care this hot water tank they tell me two hundred dollars is a buy out. Never heard of such a thing. I pay every month plus 125 when they come and this is what you get. I will soon cancell unbelievable.
Three service calls...1. Gas furnace - ARW reimbursed me $600 for a new unit2. Dish washer - Unable to fix or replaced; charged me $125 for the service call plus diagnostic fee; reimbursed me $2053. Freezer - Denied my claim, did not even try to send technician.All in all, I cancelled the warranty after a year and went to look for something better.
Bought a new (25 yr old) home 6 months ago. My Realtor bought me a PLATINUM home warranty with ARW/Old Republic. In December, the dishwasher was not draining, so filed a claim. ARW could not get someone here for TWO WEEKS. In February, furnace stopped working. Because of my last experience (could not wait with no heat in February for two weeks) I called my HVAC contractor. They got it working, but it failed again 4 days later. Called ARW to file a claim and they said it was not covered, due to my calling someone else first. What's the point of a home warranty plan if you cannot get service in a timely fashion - OR not at all. Very dissatisfied. Do NOT work with ARW!!
I have read your response. The issue is that your determination on how you make up your decision was never discuss during my conversation with your customer service representative. Never explained that you have to pay up front for the claim to be processed then you make the determination to give a buy out versus replacing the unit. I understand that you have an agreement with GE to discount items so my belief is that you want your customers to take advantage of your partnership with GE, but you have to admit 300.00 as a buyout is a joke for compensation for a refrigerator. Replacing the refrigerator would have been the right thing to do. It took 3 weeks to receive the buyout payment, did you expect someone to wait 3 weeks without having a refrigerator. I look at it as I only received 175.00 since I paid 125.00 for nothing. I have already spoke to someone that gave me the same response as the response given in my initial review. Stay away from this company. I gave a 1 because there call center answers in a timely manner.
I talked with Consuela @ ARW this morning about my payment and she was so awesome and helpful. She dug a little deeper into my monthly plan and discovered a few things. I really appreciated Consuela, because there's very few customer service reps that will go out on a limb for you. Thanks Consuela have a great day!😊
arw home you cant trust they advertise they will replace your appliances when they go out. but instead they say if something 10 yr old or more they prorate it and give you only a small amount and your stuck with the remainder this company dont care about their clints just money my microwave went out they sent someone out to check it they said it needed to be replaced since it was over 10 yrs old they would give me 190 dollars but a new one is over 300.00 they dont replace anything they just find a way to not replace anything i will not recommend anyone to arw
AVOID THIS SCAM COMPANY AT ALL COSTS! In owning 8 houses over 24 years, I’ve never worked with such a dishonest and unethical company as ARW is. They create plans with terms and conditions so restrictive that very few people can comply in breakdown situations, and the reviews reinforce my experience. For us it began with purchasing a warranty and finding out the pool wasn’t covered. We called on a recorded line and made sure to add the pool coverage that was missed. Then the pool heater breaks down. We file a claim and are told there is no coverage, of course after charging us the “claim processing fee.” They apologized and were happy to add it but still required the 30 days wait and refused to cover the pool heater that would have been covered had their employee done his job. Nope… he was new and made an error but the terms and conditions still apply. I paid to add the coverage and purchased a $4500 heater. Then we have our a/c go out in July. Paid the processing fee and the no name vendor they used selected some unknown person after person with appointments rescheduled over 3 weeks away. I inquired about using my own provider. They said yes sent a laundry list of items needed to use my own provider. I followed every step and the claim was denied due to fine print interpretation that did not align with what the technician actually said was wrong. I had to pay for the repair out of pocket. Of course they kept my fee again with zero reimbursement. Most recently our furnace went out in the middle of New England winter. Since ARW does not have any HVAC providers in the area willing to accept their calls, I went back and followed every step of the process to use my own provider. The blower motor failed and is obsolete requiring the entire hydronic air handler and a/c to be replaced for $13,000. The policy limit is $1,500. Pretty cut and dry that coverage exists regardless of when I notified them. Sent in all the details with pictures of the failed unit. Claim denied again because I allegedly didn’t notify them before the work was done. Uh, yeah, because my water lines were already frozen and it needed to be done asap. I did, however, provide every detail needed to determine coverage. Again, ARW is a scam organization that works to find every reason to deny reasonable claims. Do not purchase. They are rooted in taking advantage of people in the most vulnerable times of need. To further the chuckle, they sold us water and sewer line protection too as part of the package” but we have well and septic. Despicable!Edit: ARW’s responses are canned and disingenuous as shown in reviews. No backdating was offered or coverage would have been extended as the original wait period had come and gone. They are not learning anything other than profiting from unreasonable practices.
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At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home.
What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most.
With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security.
We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners.
Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.See more
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