Review Time
I bought a ASJMERE chair and was extremely disappointed in the chair. The chair had a defect and when I asked about the 5 year warranty there was no warranty. ASJMERE rep said the only option was return the chair. They would not even send anyone out to inspect the chair to see if covered by warranty. They offer a warranty that doesn’t not exist and does not stand by the quality of the chair. To return the chair would have cost over $400 for shipping for me out of pocket. Do not believe I. The 5 year warranty the company does not honor or provide a warranty AT ALL. Stay away!!
The chairs were supposed to come in 3 boxes, but only 2 arrived. I called customer service and after checking the tracking records she told me the 3rd box was still in transit and then the 3rd box was delivered separately the next day. Assembly was simple and easy to follow the instructions. The chair is a great value and will be a valuable asset to my spouse who just had back surgery. It is well made and works as described. I would recommend this recliner to anyone who asks for my opinion.
This chair is ideal for both sitting and standing. It also features an excellent vibration massage with programmable vibration modes and intensity. Additionally, the lumbar region is heated. It performs admirably. Customer assistance on the phone is always prompt and really professional. If you're still searching for a power lift chair, don't delay; you'll find a high-quality chair and excellent customer support here.
They talk a big talk about loyalty and customer service when their service dept is a joke!This company is very dishonest, don't buy from them. Their chairs are not as they says. I bought an infinite lift chair that was supposed to recline flat, but it did not! Also, the footrest only came up but 13” off the floor which left your feet almost on the floor. This was a $950.00 chair which we cannot use! I emailed and called coustomers service many times. But they kept saying l had ordered a smaller chair, which l did not! But even l had bought a smaller chair it was still defective, because of the footrest and fact that it didn't recline flat as they guaranteed it would! They offered a $50.00 big deal but refused to fix or replace the chair! Whoever writes their web page should have an award for dishonesty! The bottom line is we wasted lost our money! These people are very dishonest!
My chair started malfunctioning in less than 6 months. Found that the frame had a bad weld. Service says they can't replace the defective brace and asked if i could weld it in my apartment. I said no and asked them to send the part or replace the chair. They just ignore me.
My brother used his chair 2 times with a total of 5 hours and died 6 days before the 60 day return policy. We were not thinking of the return of the chair at that time!! I called 8 days after the 60 was done and of course now we’re stuck with a chair we don’t need or want!! I believe the company should make a exception because this was not in our control!
I have been fighting cancer since Sept. 2015 and have become very weak We saw the add for Asjmeye lift chair that had 5 year warranty. We had the chair almost a year when something broke and when you raise the chair it leans to the right very unsafe We have called customer service 23 times and sent pictures and videos and e-mails they do not respond and when do they give us the run around. I advise you to think before you buy from this company. Check with the Better Business Bureau before you buy.
I was a little worried at first, but after I received the recliner and tried it out for some time, I found it to be as advertised..... The material is comfortable, the design is beautiful, and the lift and lay flat function is my favourite, which helps me the most.
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