Review Time
The machine performs adequately while functioning, comparable to another brand I’ve owned. However, repairs are exorbitantly priced when issues arise, and self-repair is quite challenging. A broken screw under the seat was quoted at $630 to fix, which is nearly 60% of a new model. I plan to donate it to a place that can handle the repairs. It looks nice, but take a picture and opt for a different brand.
The design is outstanding, and it operates smoothly. It truly deserves recognition as a leading brand in fitness equipment! The quality, along with the attentive and efficient service provided by the staff, including the technicians who worked late, is commendable. I appreciate a brand that prioritizes customer service beyond regular hours. I would definitely recommend this brand to my friends.
I encountered several issues with a high-priced piece of equipment after minimal use. Components began to fall off, customer support has been unresponsive, and the equipment lacks essential parts for various training sessions. While it appears attractive, the design is quite poor ergonomically.
I made a payment for parts that I’ve been waiting for two months. If my payment isn’t enough to ensure they’re dispatched, I expect a refund. This has been an incredibly frustrating process. Why would anyone purchase from this company if this is the ordeal to get replacement parts?
I faced significant issues with my equipment after a short period, including a malfunctioning part. The initial representative was great, but after that, the company offered excuses instead of solutions, insisting on a cosmetic issue for something critical. I’m left unsatisfied with their customer service approach. While they eventually addressed my concerns, I had to escalate to social media for a resolution. I still recommend their equipment but hope they improve their post-sale support.
I reported a software issue on a gym machine over two weeks ago. Despite my follow-up calls and emails, I received no assistance. Fortunately, the local staff managed to fix it after a call from support, but it was a simple fix that should have been handled earlier.
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For more than 35 years we at Technogym have been helping people live healthier and happier.
Our Mission: spreading the Wellness Lifestyle
Engaging physical activity, correct nutrition and a positive mindset: the more people we inspire to make these a habit, the better the quality of life in the planet. We call it Wellness: help us spread the word.
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