Review Time
After experiencing difficulties with a previous service, I transitioned to a new provider and found that although the costs were higher, the support tailored for smaller businesses has been beneficial for me. They have managed returns significantly better than my previous experience, which is a definite advantage. However, their dependence on discount carriers and limited customization options have created considerable stress. I upgraded from their basic service to a more standard option, expecting a better experience, but they continue to use a carrier that has caused numerous shipment issues. I've faced persistent problems with this carrier, and there has been no progress in addressing my concerns about their usage for my packages. Moreover, their policy regarding lost items is vague. I've encountered several items that never received an initial scan, and I've not received a clear response about potential reimbursement, considering there's no proof the package was handed over. In these situations, I often have to send replacements to my customers at my own cost—no reimbursement for the lost item, the unused shipping label, or the replacement shipping. Given that the items I send are somewhat costly, these expenses accumulate. I've also encountered several challenges when booking freight. They provide a form for freight shipments, but responses are only forthcoming if a support ticket is opened. There have been instances where freight was booked without my confirmation, leading to unexpected pickups with no necessary documentation. Recently, they arranged freight without relaying my instructions about equipment requirements, but thankfully, the driver managed to find a solution. I hope they can enhance their communication on these matters so I can deliver a higher quality service to my customers.
After a disappointing experience with a previous provider, I transitioned to this service and found that, although the cost is higher, the support offered for smaller businesses is commendable. They've been much more efficient with returns than my last provider, which is a significant advantage. However, their dependence on discount carriers and limited customization options has caused me considerable frustration. I upgraded from their basic service to a more reliable option, but they continue to use a problematic carrier. All the issues I've faced with shipments have stemmed from this carrier, and they have been slow to address my concerns. Additionally, their policy on lost items is vague. I've had several packages that never received an initial scan, and I haven't received a clear answer on reimbursement. This has led to the need to ship replacements at my own cost, which adds up since the items are relatively expensive. I've also encountered difficulties booking freight, as responses are only forthcoming when a support ticket is opened. There have been instances where freight was booked without my confirmation, leading to unexpected pickups. I hope they can improve communication on these matters to enhance my service quality.
Working with this service has been enjoyable, and their communication is effective. The platform is user-friendly, and the team shows flexibility and clarity in all correspondence. They consistently tackle challenges during our transition with a solutions-oriented approach until everything is resolved. This professionalism has continued throughout our collaboration.
We’ve been utilizing this service for our warehousing and e-commerce fulfillment, and they have truly surpassed our expectations. Their team is responsive, professional, and proactive in communication. Inventory management is precise, and orders are shipped quickly and accurately. It’s evident that they have designed their systems with scalability in mind, which allows us to grow without logistics concerns. Partnering with them has been one of the best decisions for our business.
We partnered with this service for about two months before deciding to leave, and I hope these insights help you in choosing your next logistics partner. Transparency is crucial when selecting a logistics provider, as it impacts your margins significantly. Unfortunately, this service provided incorrect pricing, and not just by a small margin. I want to believe this was an error by their onboarding team, but they didn’t assist in resolving it. Initially, we were quoted $7.68 per unit for shipping, but our first invoice showed an average charge of $12.48 per unit, nearly a 40% increase. They also unilaterally changed agreed conditions, which forced us to discontinue a product. After leaving a critical review, the CEO contacted us for a call if we removed it. We complied, but the follow-up was dismissive. After two months of low-margin orders, we requested they pack and ship our items back to our previous provider, incurring additional charges. They ceased shipping for us but still billed us fully for software and storage. While order processing was timely, the lack of a ticketing system made tracking responses challenging. In summary, we cannot recommend this service due to their misleading pricing and dismissive attitude. It was a waste of resources.
The best logistics provider! We were left without a partner just weeks before our major launches, and this service stepped in like a superhero, getting us operational immediately. The setup process was quick and easy, and the team is exceptional. I can't recommend them highly enough.
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