Review Time
Recently, there appears to be a lack of attention to detail. Some items do not match the specifications for the car model as advertised. I’ve been a loyal customer for years, but my last order included incorrect air and oil filters. I trusted the service without double-checking this time. I will be more vigilant moving forward. I’m giving it 3 stars due to the reasonable pricing and quick delivery.
Recently, there has been a noticeable decline in attention to detail. Some items are mismatched with the car model as claimed. I've trusted the service for years, but this order included incorrect air and oil filters. I relied on the service without verifying. I’ll be more cautious in the future. The rating is 3 stars due to the good pricing and fast delivery.
I bought a set of tyres, but they didn’t fit my vehicle. I’ve been trying to reach the support team for five days to return them under EU consumer laws. Each time I contact them, I only get an automated response to wait 24–48 hours. No progress after that. I’ve tried the in-app chat, virtual assistant, email, and social media, but received no real assistance, return label, or follow-up. The chat closes if I don’t respond immediately, forcing me to start over. This service level is unacceptable in Denmark and the EU, where timely responses are required. I’m now escalating to my bank for a chargeback and contacting consumer protection. I hope the service improves and stops providing the same unhelpful response.
I ordered 8 tyres, and after confirmation, I found out that the price increased by 250 DKK per tyre for 4 of them after the order was finalized. This is misleading and against EU consumer law. Additionally, they charged my payment method before shipping, which violates EU distance selling regulations. I have evidence of the original prices at the time of purchase. Their customer service claimed that prices could change even after a transaction is completed, which is against consumer rights. This practice is unacceptable and damages consumer trust. I urge caution when buying from the service until they comply with EU regulations.
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