fresh-cart.co.uk

1.4
1.4 Based on 21 reviews

Customize your box! Pick and choose from our wide range of products and customize your order with fruits, vegetables, seafood, dairy and more!...

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Average Rating

1.4

/
5

21 Reviews

5 Star
5%
4 Star
5%
3 Star
0%
2 Star
10%
1 Star
81%

All Reviews

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Review Time

LORRAINE LAVEA
Absolutely the worst to deal with customer service was ok at first, however I noticed when I kept tr

Absolutely the worst to deal with customer service was ok at first, however I noticed when I kept trying to address the issue of half my order worth over $150 AUD missing they asked me go provide proof, to which I provided proof of the box that could fit half then said they would get back to me.

That was 5 days ago, mind you for a whole month I’ve been chasing them where is my order, got sent to wrong shipping country…. In the end moral of the story


DO NOT GO NEAR THIS COMPANY !!!

1
Date of experience: Feb 06, 2026
LORRAINE LAVEA
Absolutely the worst to deal with…

Absolutely the worst to deal with customer service was ok at first, however I noticed when I kept trying to address the issue of half my order worth over $150 AUD missing they asked me go provide proof, to which I provided proof of the box that could fit half then said they would get back to me.That was 5 days ago, mind you for a whole month I’ve been chasing them where is my order, got sent to wrong shipping country…. In the end moral of the story DO NOT GO NEAR THIS COMPANY !!!

1
Date of experience: Feb 06, 2026
Leon Shapiro
embarasing or fraudulent

now looking at the review left by customers i only regret not looking before i plad an order with this company. in short, the order was lost, reissued, came only in part, now the missing part " is out of stock", trying to get a refund out of these people. all in all 3 months so far. i highly recommend to block this site and never buy anything here.

1
Date of experience: Feb 04, 2026
ANDREA LLOYD
Pathetic dishonest service would not give this company any stars…

I would not give this company any stars at all. I ordered vine leaves which took months to arrive and when it did it was out of date . They then said they would replace it but the replacement never arrived so they confirmed I would get a refund. No refund came. They then said my case is closed . It was lie after lie after lie. Do not use this company . They are a scam.

1
Date of experience: Feb 04, 2026
Luke Dal Broi
Do not use this company

Do not use this company, I repeat do not use this company. I bought to items, took ages. They sent one item, and updated the tracking and said it was delivered. Then I wrote them an email and an AI bot sent a msg saying " check with the neighbours " although it was sent as one package. This site is a scam. Do not waste your moneu

1
Date of experience: Jan 23, 2026
Ludwig Eybers
Terrible and Unreliable. Extremely Long Delivery Times.

I've ordered from them twice. First item took 4 weeks to get to me (not a large or difficult item to ship). Second item I waited 2 weeks without any contact/updates from them before I reached out. Turned out they hadn't even processed, never mind shipped, my item during that time. It's worth rather to pay more and find a different company than use Fresh Cart.

1
Date of experience: Nov 26, 2025
Pat Mitchell
No delivery, no explanation

I ordered over $300 worth of edible cake paint to make my niece's wedding cake and they never arrived. No follow-up, no nothing. The wedding was nearly 2 weeks ago, which was extremely disappointing. I will never be buying anything from this site again, and I suspect that as others have said before me, it is a scam

1
Date of experience: Oct 19, 2025
Sophia Cronje
I ordered an portable oxygen machine on…

I ordered an portable oxygen machine on their website and paid almost 5 weeks ago. Their customer service just says they are investigating with the logistics company. I have treathened them and asked full refund, and they just say no sorry its already shipped. But thats just it, it has not been shipped. No progress and a lot of money lost! I will report them on every platform tomorrow and ask by bank to investigate.

1
Date of experience: Sep 02, 2025
Hubert Scott
Scam!

Am thinking this place is a scam. Ordered via the .au website, paid $$ some 9 days ago, order received and then advised it had been shipped a few days later.Then I received a really dodgy looking email addressed to Dear Customer (they don’t have my name?!!) saying ““Your order is currently on hold with the courier partner as they need further details to deliver the package. May I please request you to share a complete address with state name and alternate contact number, email address, and contact name, who would be available to collect the package. “Now, ALL of that information has already been supplied when the order was placed. What is an ‘alternate contact numer’ and Ipaid for shipping already, NOT collection.Tried to contact them via Chat on their website - the bot promised to put someone on who could help me. Hello? After waiting half an hour, tried again. Same result.Tried telephoning. They tell you they are busy and will get back to you if you lose details. That was some days ago, zilch response. Will NEVER use this company again! This kind of stuffing around just isn’t worth it.Update: some days later and not a single response received to my emails and phone messages. Scam, scam, scam. Don’t waste your time or money.

1
Date of experience: Jun 16, 2025
Caroline
I think this is a scam too

I think this is a scam too. I wrote twice and it keeps saying your order is getting there but it has been a month already but nothing. I requested for refund but their reply was your order has left already.

1
Date of experience: May 30, 2025

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