Review Time
Absolutely the worst to deal with customer service was ok at first, however I noticed when I kept trying to address the issue of half my order worth over $150 AUD missing they asked me go provide proof, to which I provided proof of the box that could fit half then said they would get back to me.
That was 5 days ago, mind you for a whole month I’ve been chasing them where is my order, got sent to wrong shipping country…. In the end moral of the story
DO NOT GO NEAR THIS COMPANY !!!
Absolutely the worst to deal with customer service was ok at first, however I noticed when I kept trying to address the issue of half my order worth over $150 AUD missing they asked me go provide proof, to which I provided proof of the box that could fit half then said they would get back to me.That was 5 days ago, mind you for a whole month I’ve been chasing them where is my order, got sent to wrong shipping country…. In the end moral of the story DO NOT GO NEAR THIS COMPANY !!!
now looking at the review left by customers i only regret not looking before i plad an order with this company. in short, the order was lost, reissued, came only in part, now the missing part " is out of stock", trying to get a refund out of these people. all in all 3 months so far. i highly recommend to block this site and never buy anything here.
I would not give this company any stars at all. I ordered vine leaves which took months to arrive and when it did it was out of date . They then said they would replace it but the replacement never arrived so they confirmed I would get a refund. No refund came. They then said my case is closed . It was lie after lie after lie. Do not use this company . They are a scam.
Do not use this company, I repeat do not use this company. I bought to items, took ages. They sent one item, and updated the tracking and said it was delivered. Then I wrote them an email and an AI bot sent a msg saying " check with the neighbours " although it was sent as one package. This site is a scam. Do not waste your moneu
I've ordered from them twice. First item took 4 weeks to get to me (not a large or difficult item to ship). Second item I waited 2 weeks without any contact/updates from them before I reached out. Turned out they hadn't even processed, never mind shipped, my item during that time. It's worth rather to pay more and find a different company than use Fresh Cart.
I ordered over $300 worth of edible cake paint to make my niece's wedding cake and they never arrived. No follow-up, no nothing. The wedding was nearly 2 weeks ago, which was extremely disappointing. I will never be buying anything from this site again, and I suspect that as others have said before me, it is a scam
I ordered an portable oxygen machine on their website and paid almost 5 weeks ago. Their customer service just says they are investigating with the logistics company. I have treathened them and asked full refund, and they just say no sorry its already shipped. But thats just it, it has not been shipped. No progress and a lot of money lost! I will report them on every platform tomorrow and ask by bank to investigate.
Am thinking this place is a scam. Ordered via the .au website, paid $$ some 9 days ago, order received and then advised it had been shipped a few days later.Then I received a really dodgy looking email addressed to Dear Customer (they don’t have my name?!!) saying ““Your order is currently on hold with the courier partner as they need further details to deliver the package. May I please request you to share a complete address with state name and alternate contact number, email address, and contact name, who would be available to collect the package. “Now, ALL of that information has already been supplied when the order was placed. What is an ‘alternate contact numer’ and Ipaid for shipping already, NOT collection.Tried to contact them via Chat on their website - the bot promised to put someone on who could help me. Hello? After waiting half an hour, tried again. Same result.Tried telephoning. They tell you they are busy and will get back to you if you lose details. That was some days ago, zilch response. Will NEVER use this company again! This kind of stuffing around just isn’t worth it.Update: some days later and not a single response received to my emails and phone messages. Scam, scam, scam. Don’t waste your time or money.
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