Review Time
I have never written a bad review before, but I feel I have no other choice after my very short experience with Autoloss. I reached out to get information about the diminished value process for my car, and every time I asked a question, the representative (Monica) sighed loudly and impatiently, as if I were bothering her.She showed no patience in guiding me through the process or answering my questions. I have never been treated so rudely by someone I was planning to hire and pay for a service. It was extremely frustrating and demeaning.This was supposed to be a professional company helping customers during an already stressful situation, but instead, I was made to feel like a burden. I absolutely do not recommend this business.
I got a quick response from autoLoss.com until I paid my money and then everything took 48+ hrs. Monica's estimate was for $5k +/- 100 and she led me on to believe that I should be able to recover between 80-90% of her estimate. The insurance sent me $240 and would not respond after that. Monica thought it was a good idea to file a lawsuit, remembering they advertise they have expert witnesses I did file on my own. The insurance company picked up the case and is now representing the person who hit me. I contacted 4 law firms who all bur laughed. They all said a car 5 years are older is all but impossible to collect anything on diminished value. My car is 6 years old. It would have been very nice if autoloss.com had been honest and didn't stick a bouquet of flowers out to lure me in.
I have to admit, I was hesitant at first to use Auto Loss. After doing a fair amount of research, I decided to entrust them with my diminished value claim — and I’m so glad I did! The entire process was so easy from start to finish. Auto Loss prepared an amazing appraisal for my vehicle, which the insurance company accepted shortly after filing with no negotiation needed. They even reimbursed the appraisal fee without any questions asked! I am beyond happy with how smoothly everything went and will absolutely recommend Auto Loss to all my friends and family for their diminished value claims.
Autoloss did an amazing job on my auto diminished value claim. They stated I was owed $7500 on my Toyota Camry and within 45 days I received a check for $5900, yes I could have gotten more but I was happy. Little work on my part and tax free.
Firstly, Auto Loss came up with a ridiculous $4K+ in DV value, to reel you in so that you'd choose them over other companies. State Farm offered $1,500. Auto Loss' manual told me to request a third party appraisal because it was too low. After doing so, it resulted in LESS...$912. Auto Loss cost me almost $600 and when I e-mailed them about it FOUR times over 3 months to request a demand letter AS IS WRITTEN IN THEIR MANUAL, Auto Loss never responded. They promised big then gave bad advice, costing me money...find another company!
My vehicle as totaled by State Farm and they offered me only $8900.i was devistaed by the low offfer. My attorney, idiaet law told me about Autoloss. The fee was $700 but with a money back guarantee I had nothing to lose. After a month I got considered more and I got a new car.. thanks so much
USAA offered me a ridiculous low amount of money ($380) for my diminished value on my 4 Runner that sustained almost $15,000 in damage when it only had 27,000 miles. Monica did a very detailed and accurate report for USAA telling the multitude of legitimate reasons that my almost new car had suffered significant loss of value. USAA then paid me $7500 for this diminished value claim. Monica was a bargain at twice the price that she actually charged. Very easy to work with and of the highest ethics.
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