autonation.com

1.5
1.5 Based on 41 reviews

...

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Average Rating

1.5

/
5

41 Reviews

5 Star
10%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
88%

All Reviews

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Review Time

Warranty Coverage Disappointment

Two vehicles were obtained with extended warranties costing $8,000. Unfortunately, both have broken down, and the warranty provider is refusing to pay for repairs. This situation is extremely frustrating.

1
Date of experience: Dec 30, 2025
Tom Taylor
Unfair Warranty Experience

Two vehicles were purchased with extended warranties totaling $8,000. Now both cars are broken down, and the warranty provider is not covering the repair costs. This feels incredibly unjust.

1
Date of experience: Dec 30, 2025
Shayne
Excellent Customer Support

I recently bought a 2024 vehicle with help from a representative in the Internet Department. The entire process was smooth and took less than three hours. The service was knowledgeable and professional. Highly recommend this representative and the dealership.

5
Date of experience: Dec 18, 2025
Kaylee
Extremely Frustrating Experience

If I could give a zero, I would. While my car is fine, I wasn’t informed that this company would negatively impact my credit score to provide a poor loan. The finance department calls incessantly for payment, even if you miss the due date by a day. This place is not worth your time.

1
Date of experience: Dec 16, 2025
Brilliana Harris
Disappointing Service Experience

I had a terrible experience with this company. I took my truck in for issues and agreed to a diagnostic fee. After being told they needed more time, I ended up being charged nearly $800 without a resolution to the problem.

1
Date of experience: Nov 20, 2025
Avoid This Company

My experience here was the worst I’ve had in 55 years. After purchasing multiple vehicles, I returned to this dealership after a long time, only to remember why I stopped. A valid claim for tire and wheel coverage was denied, despite having documentation and multiple visits. I will never do business with them again.

1
Date of experience: Nov 10, 2025
feliche23
Terrible First-Time Experience

My first vehicle purchase through a dealership was a nightmare. The manager mismanaged the process, sent threatening messages, and failed to provide clear communication. It was a frustrating experience from start to finish.

1
Date of experience: Oct 19, 2025
Barry Wright
Bait and Switch Tactics

My husband confirmed an out-the-door price before visiting the dealership, but upon arrival, they presented a significantly higher price. This bait-and-switch tactic damages trust and is unacceptable. We are still awaiting a response from management.

1
Date of experience: Sep 30, 2025
Margie Clark
Misleading Rebate Process

I flew from out of state to buy a vehicle based on a written promise of a rebate. Upon arrival, I was told the rebate was pending and likely wouldn’t be approved. After the purchase, no one responded to my follow-ups, and I faced conflicting information. Be cautious with promises related to rebates.

1
Date of experience: Sep 20, 2025
William Walker
Promo Code Issues

This company sent a promo code for a discount, but it didn’t work, and no one has responded to my complaint. I have lost trust in their customer service.

1
Date of experience: Sep 11, 2025

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