Review Time
If the App name is easier to be recognised by individuals regarding the claims of BMW car scratches or something relevant, it would be better.
There are too many apps nowadays and no one could pick up one app accurately if it is not for every day use.
The process of trying to make my claim was difficuly as they kepy saying my photos werent jpeg when they were.
Then when the technician turned up he had been given the wrong information so i had to rebook again
I purchased a warranty from the dealer when I purchased my car, it unfortunately now has a couple of engine issues which are quite common on my car and the reason for me taking the warranty as this was covered. We are now 3 weeks in and the repair still hasn't been agreed, I am now sat with a £33k paperweight on my drive as the car is leaking oil on the exhaust which I have been informed may cause the car to catch fire, at this rate I wish it had caught fire as the insurance company would have been a lot easier to get may claim approved.
Next time I will be taking a second view on whether to spend the £2.5k I spent out on this policy especially as when I need a swift service it is taking forever to get the car repaired.
After not being able to clean my car for months (due to the weather, not laziness!), I noticed a number of scuffs on the alloy wheels and some paint damage. The App helps to record the details and submitting the claims was easy. The first available appointment was the following day. Fantastic!
Clear explanation of the policy, spoken by a representative who was at a UK call centre and who could be clearly understood - my questions were answered politely and my circumstances regarding my car were fully taken on board
Honest and trustwordy...on getting my deal done on my beatiful car the sales represetitive offer me to take out auto protect which i think was a great idea to protect my car from accidental accident
And criminal theft..in which i have done..the sales rep was professionaly great at her job and courtious so thats why i am giving a 5star rating..to both the company and the representitive...
My registration number was not shown correctly for tyre claims although it is for alloy claims. Unable to make contact by phone as weekend. Therefore had the tyre replaced and now experiencing difficulty in having the claim processed. Email address does not work. Apparently I tried to send too many attachments.
The technician demonstrated a high level of professionalism, working with great care and attention to detail. Communication was easy and straightforward. There remains a slight shimmer where the dent was, but we both felt it was a satisfactory repair. My only concern is the resale value; the repair is so well done that it would take a keen eye to notice unless viewed from a specific angle. If the repair proves to be permanent and the color stays consistent, I will be satisfied. Let's wait and see.
Over the years, I have had the good fortune to both purchase and lease vehicles from this dealership. My late wife and I were always treated with utmost respect and courtesy. We had the pleasure of working with a member of the sales team who proved to be fantastic and incredibly trustworthy.
I attempted to file a claim for stone chips on the hood, which was denied with the explanation that 'a repair is only possible if an invisible result can be achieved. Unfortunately, due to the location of the damage, we may be unable to perform a repair to the desired standard.' I feel I wasted nearly £400 because I was misled by the sales pitch.
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At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey.
Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
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