autoreform

4.9
4.9 Based on 180 reviews

...

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Average Rating

4.9

/
5

180 Reviews

5 Star
93%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
2%

Filtered Reviews

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Review Time

Nathanael Baker
The representatives that have been…

The representatives that have been there to service My family have been outstanding. The response is quick and pleasant, never an attitude. This is true of company representatives and agents. Keep up the good work. Thank you for your service, Mike Mazur.

5
Date of experience: Mar 14, 2024
Spencer Hughes
Jean Roon is experienced and…

Jean Roon is experienced and knowledgeable as my insurance agent/customer service rep.

5
Date of experience: Mar 04, 2024
Helpful

Always very helpful whenever I call and have questions.

5
Date of experience: Mar 04, 2024
Leslie Johnson
First accident

First accident. Everyone was very nice and walked us through the whole process and answered all of our questions.

5
Date of experience: Feb 22, 2024
Dwight
Very Professional

Chip is the agent. I give Chip’s performance 10 stars!!

5
Date of experience: Feb 14, 2024
Ronnie
satisfied customers

we were treated with respect and made to feel the company had our best interests at heart.

5
Date of experience: Jan 19, 2024
Annabelle Baker
Great employees!

Whenever I call, they always answer my questions right away. Very helpful employees.

5
Date of experience: Jan 15, 2024
Colman Harris
I'll be back

Insurance rates increased dramatically this year. However, your agents that I worked with in early January explained the reasons for the increase(s) and pointed out things I could do that may help improve/affect my future insurance costs. The agents I worked with were knowledgeable and showed interest in understanding my concerns and providing helpful satisfying responses. Thank you.

5
Date of experience: Jan 01, 2024
Sophie Barnes
Home claim process was difficult

Home claim process was difficult. Most of the work falls on the insured to coordinate repairs. The company issued a check to the named insured AND mortgage holder. The bank gave us a very hard time cashing the check. Extremely difficult to get our money from the claim.

4
Date of experience: Jan 01, 2024
Wally Baker
Best rates so far checked on several…

Best rates so far checked on several different companies but citizens is the best and good customer service

5
Date of experience: Dec 02, 2023

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