autoreform

4.9
4.9 Based on 180 reviews

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Average Rating

4.9

/
5

180 Reviews

5 Star
93%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
2%

Filtered Reviews

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Review Time

Pete
Citizens is realiable when the weather forecast isn't!

With the storms we have experienced this past year in Michigan, Citizens has been a dream to work with-both Auto and Home claims we have had with them, have gone seamlessly. The adjusters assigned to our claims have been very responsive and extremely helpful.

5
Date of experience: Jul 24, 2023
Ronald B.
Citizens came through when disaster struck.

Citizens came through beautifully last summer when my home was hit by a major hailstorm. The adjuster came out promptly, delivered the evaluation within a week, and Citizens made the funds available for the repairs within 4 weeks. There was no red tape and no hoops to jump through. Easy-peasy. Thanks, Citizens.

5
Date of experience: Jul 20, 2023
Claire S.
The Best of the Bestyou are looking for an insurance…

If you are looking for an insurance provider, we could not recommend a better provider than Citizens. We have home and auto and we can say they have always been right there every time we needed them.

5
Date of experience: Jul 10, 2023
Rhonda Scott
They take the guesswork out of…

They take the guesswork out of understanding what I need and explain thing’s clearly.

5
Date of experience: Jun 15, 2023
Harold Parker
The agent was fast and professional

The agent was fast and professional. She explained everything clearly. My repair was done quickly and with no problems. I am very pleased!

5
Date of experience: Jun 08, 2023
Increase Wright
I just love are agent he goes over and…

I just love are agent he goes over and above. Mark Tomassi is wonderful .Also his entire staff great women to work with when I can’t talk to Mark.

5
Date of experience: Jun 01, 2023
Eric Johnson
The only issue I had was how long it…

The only issue I had was how long it took to get the check, they also pulled the rental car before I could get the pay off check on my car that was a complete loss, so I had to pay for the rental until I could get the check and find a new car.

4
Date of experience: May 04, 2023
Compass Insurance in Grand Rapids…

Compass Insurance in Grand Rapids checks out good insurance options. They respond quickly. I trust their suggestions.

5
Date of experience: Apr 01, 2023
Horatio B.
Claims Process

I've had multiple issues with my home in the past couple years that have turned into claims and Citizens has been an amazing insurance company! My adjusters were always there to answer my questions and keep me at ease. I'm very happy with our insurance!

5
Date of experience: Feb 27, 2023
Walker
Caring customer driven company

You talk to a real person. Very helpful. Need questions answered they return all calls generaly the same day. Pricing has been the best aound so far.

5
Date of experience: Dec 01, 2022

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