Review Time
The car rental process was smooth and efficient. I rented an SUV between December 11 and December 27, with full insurance coverage and no extra charges for emergencies. The 24/7 roadside assistance was beneficial, and the vehicle was new and in excellent condition, enhancing my driving experience. The team maintained a positive attitude throughout, and I highly recommend this service for car rentals.
The car rental process was seamless; I rented an SUV from December 11 to December 27. Insurance was fully covered with no extra costs in case of emergencies. The 24/7 roadside support was a significant advantage, and the vehicle was new and in excellent condition, making for an enjoyable drive. The team maintained a positive atmosphere, and I would recommend this service for car rentals.
We returned our rental car at the airport after picking it up in another city. Although we mistakenly went to the domestic terminal, it was no issue. We parked in a designated area and were promptly assisted by a staff member who efficiently handled our details and noted a minor issue with the key fob. Overall, it was quick and satisfactory service; we couldn't have asked for more. The car had a couple of minor issues, which we reported in our review.
I rented a car as a preferred customer at a competitive rate. However, I was charged over $200 in hidden fees after the rental, which were not disclosed upon accepting the contract. The company has been difficult to work with regarding resolving these charges.
I want to commend a staff member for providing outstanding service. From the moment we arrived, he upgraded us to a better vehicle, supplied necessary equipment, and offered clear instructions. It's refreshing to be welcomed in a new country with such excellent customer care. Thank you for making our experience so positive.
My recent interaction with customer service was disappointing. The representative seemed uninterested in assisting me and was unmotivated. When I sought help with my booking, he refused to provide any constructive support and abruptly ended the call. This level of service is unacceptable for a global brand.
Upon returning the vehicle, I followed instructions and left the key in the dropbox. However, I was later billed for an extra day because they recorded the return inaccurately. Now, they refuse to refund the charge unless I provide proof, despite it being their property.
My experience was terrible, and I advise others to avoid this rental service. We faced a significant delay in receiving our vehicle and were not compensated for the wait. Additionally, despite having full insurance, I was not informed of extra charges that would apply in the event of damage. The claims process was frustrating and made us feel like we were in the wrong. If possible, I would rate them lower than one star.
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