Review Time
I had an exceptional experience with the rental service. From the initial contact, they made everything straightforward and assisted us in selecting exactly what we required. The setup was efficient and professional, and the sound quality was impeccable. The representative was fantastic — composed, knowledgeable, and evidently experienced. We will certainly be using them again.
We had an exceptional experience with the service. From the initial call, they made everything straightforward and assisted us in selecting exactly what we required. The setup was prompt and professional, and the sound quality was impeccable. The representative was amazing—composed, knowledgeable, and evidently skilled. We will certainly be using them again.
I work for a nonprofit that hired them to set up staging for a concert at a church. During the setup, their technician damaged the church's grand piano. Initially, they were apologetic and requested a quote for repairs. When the estimate exceeded $3k, they suddenly distanced themselves and flatly refused to contribute anything. Despite their technician causing damage to a church property, they chose not to take responsibility and instead shifted the burden onto a nonprofit charity. It's appalling. Similar to another case, they referenced a clause in the rental agreement that absolved them of liability except for "willful misconduct." This certainly felt like willful misconduct to me, and our attorney concurred. Unfortunately, our attorney also warned that defending this could be more costly than the actual repair, especially if our insurance covered it. To ensure the church was treated fairly, I filed a claim, and our insurance will cover it. I cannot believe a for-profit organization would behave so poorly towards a church and a nonprofit. Disappointing. Who would want to engage with a company that might cause damage and refuse to take responsibility?
I spoke with a representative regarding a corporate event for a high-profile artist. He rushed me to sign the contract, assuring me he would customize it to meet the Artist's specific needs. After discussing with the Artist, he couldn’t provide those specifications and wanted to offer inferior sound options instead. I called back with two alternatives: #1, no substitutes, and he could fulfill the original order as required/modified. #2, just handle the stage and lighting. He then tried to use the terms and conditions of the signed contract as leverage. Keep in mind this all unfolded within hours, not days. We didn't hold his inventory or prevent other sales. The CEO contacted me, but he was not solution-oriented at all. I provided him with two options, and he struggled to respond. I would not recommend this company. I have since referred them to legal counsel. Avoid them!
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Miami Sound Rental provides audio visual equipment for Miami and South Florida. We rent stages, video walls, speakers, microphones, projectors, TVs, CO2 jets, DJ equipment and much more. We also provide delivery and installation and an excellent customer service. Come visit us at our warehouse in 20259 NE 15th Ct, Miami 33179 or give us a call +1 305 974 4411See more
