Review Time
I don't recommend it to anyone. I waited a month for the ordered parts, I finally cancelled the order and now I've been waiting for a month for a refund of the money paid. Total lack of professionalism, theft. I warn against this company.
B-Parts provided an excellent experience. Ordering a wheel for a Jeep Grand Cherokee was very simple and straightforward through their online purchase site. The delivery was prompt, albeit delayed due to inclimate weather conditions in the southeast. As a result of this, I called B-Parts customer service to inquire about the delivery. The rep who answered was Sara, and I can't compliment her professionalism enough. She explained the situation and kept me updated each day, including the day it was finally delivered. The delay had nothing to do with B-Parts, they sent it out the same day as the order. But they made sure I was kept in the loop. Ordering parts is easy, ensuring customer satisfaction is rarely achieved, but this company goes above and beyond to ensure their customers are happy. I highly recommend this company for your auto parts needs.
Part sent was not what I ordered,told me it was like I didn't know what I ordered hide behind emails had no intention of making it right the worst customer service I've ever had!
I bought an interior door handle for my Peugeot 5008 from B-Parts. The replacement part was nearly spotless and arrived in a couple of days. Will definitely use them again if I need parts for the car again.
The dispatch of my order was remarkably quick, and the delivery was even faster (from Spain to Greece in under 10 working days). Interacting with the support team was a delight; they responded promptly to all my inquiries, which definitely encouraged me to complete my order.
I placed an order for several parts through the platform, but they only shipped one item and provided just a single tracking number, despite the items coming from different locations. Now, I'm facing frustrating delays and unclear responses.
I ordered a fender and lower control arm on 11/19. On 11/21, I received an email stating that the fender was too damaged to sell, and I was asked to pay more for a replacement. I requested to cancel the control arm and apply that refund to the fender, but they did not do that. I ended up paying an additional amount for the fender on 11/21, yet they didn't process my payment until 11/26, which meant the fender was still not shipped. After the delays, I decided to cancel the order altogether. Now, the refund process is a mess, and I've received only about half of what I'm owed. It's been over two weeks since my initial order, and I'm still facing issues. I had to find a third fender after waiting too long, and I ended up paying nearly double for a fender I found elsewhere. The only reason I chose this service was their shipping promise of delivery by 11/24. I would not recommend them to anyone.
I was looking for an info screen and after some research found this platform. My questions were answered quickly. The screen was shipped securely and arrived in perfect condition, as if it were brand new, and it works flawlessly. I would definitely order from them again without hesitation.
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We’re building a reliable and worldwide e-commerce brand in the used auto parts market by connecting certified dismantler centers from over 10 European countries through our global online platform.
Our goal is to simplify and improve the search and purchase experience for used auto parts, offering efficient warranty and return policies, multiple payment options, and fast delivery services to over 160 countries.
We rely on a specialized and multicultural customer support team, ready to help you identify the best available parts and provide clear and accurate answers throughout your buying journey.
Our strong supplier network spans across key European markets, including Portugal, Spain, Germany, Netherlands, France, Italy, and Lithuania — all built on trusted partnerships with a shared purpose.
Our vast inventory boasts over 11.5 million in Europe and 1.5 million in USA used auto parts, individually photographed with quality indexes and manufacturer references.
Furthermore, we have a specialized customer support team who are committed to helping you by providing clear and precise answers to your questions, ensuring you get the best available solution. See more
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