Review Time
The client partner I worked with was very good! The creative design aspect, I ended up scraping and largely redoing and implementing myself, while having the designer make sizing edits, or other things I could not access. Thankfully, it led me to a better understanding of the full functionality of the platform. I would recommend the service and really like the concept! Be sure to review the subscription selections first (prior to the sales call).
We had an extremely disappointing experience with B12.io. Their outdated Privacy Policy (2018) and Terms of Service (2021) are not in compliance with New York State laws, including proper cancellation and billing practices. Despite multiple requests, B12 could not provide a signed contract or proof of agreement to their terms. When we filed a legitimate dispute with our bank, B12 immediately canceled our account but still charged for the entire month of December, even though the service was terminated on December 11th.Take your business elsewhere! There are companies charging only $20/month, offering unlimited edits, and giving clients full control of their websites. In stark contrast, B12 took over six months to complete what should have been a simple project, especially marketing their AI platform, demanded additional funds for edits, and still failed to deliver satisfactory results. For comparison, we launched our new website with another provider in just two days.We also echo the sentiments of other reviews, such as Michael and Madeline’s experience shared by Lissa Tucker. It seems B12 has a pattern of taking payments from multiple clients while failing to deliver on promises. Their refusal to issue refunds and lack of accountability only add to the frustration.If you value your time, money, and peace of mind, avoid B12.io. There are far better, more affordable options that prioritize customer satisfaction and professionalism.HERE IS AN UPDATE AND IN RESPONSE WITH B12 COMMENT BELOW: Our company was forced to launch our website in August as they mentioned no more edits or they will need to charge for edits plus monthly subscription of $199 was already charged for us since we started with them in June even though our website was not launched. In between June-August and horrible communication, the expert took several vacations and did not informed us as a result of continuous delay. On another note, our company emailed them to cancel services on Dec 1st but B12 still charged us and respond that it was for services until end of December 29th which is in contradiction with b12 response below. The payment was not for previous monthly (November) subscription. If you need to cancel, clients need to book an appointment with b12 because there is absolutely no way you can remove your card info on their website. The exact terminology used when we requested images on our website "images provided was a mere courtesy" and the expert used Dalle which is an AI generated image web application that is on ChatGPT. Another issue we had was the so-call expert was new using this image generated application and was going to launched these images with misspelled words which we have not experienced before with any of our vendors.
We are brand new entrepreneurs who needed assistance building a website that would truly reflect our brand and Michael didn't miss a beat when he heard our concept and went right to work to make our vision a reality. He communicated promptly throughout the entire process and gave great suggestions to improve on our ideas and from start to finish had our website completed and up and running in less than 3 weeks. I would recommend B12 to anyone looking for a fantastic end product with great service! Thank you for making Wolfpack Moving and Hauling come to fruition!
Run!!! Do not use this company at all. I have spent so much time providing detailed instructions, photos, and input for what goes where only to be promised things would get done and never were!!!! Very sloppy and Madeline and Michael only provided excuses during every stage. They have not even spelled my company name correctly repeatedly!!!!
5 Stars – Outstanding Service!I can't say enough great things about B12 and the amazing team behind my website. From start to finish, they have been incredibly professional, attentive, and truly dedicated to bringing my vision to life. The entire process was seamless, and I’m absolutely thrilled with the final result. The team was not only knowledgeable and efficient, but they also took the time to listen and understand my needs, ensuring that every detail was perfect.I’m beyond satisfied with their work and truly appreciate their commitment to excellence. If you're looking for a professional, reliable, and skilled team to build your website, I highly recommend B12. They’ve truly exceeded my expectations!
be aware, they now use AI on some platforms to sell you their service imbedded into "free" AI assistants.They are doing it wihtout your consent. Personally I got feeling being a Guinea pig and subject to consealed testing, causing me stress and significant blood pressure increase. Transcript and records are on file, will be released to the governing authority, not to B12.
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